Director of Sales Support & Strategic Enablement

Brad Hall Companies

Gilbert, Phoenix (AZ, AZ)

On-site

USD 140,000 - 190,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Senergy Petroleum is seeking a Director of Sales Support to lead Customer Service, Inside Sales, Contracts, and Technical Engineering teams. You will partner with Sales Leadership to improve responsiveness, retention, and profitability across fuels, lubricants, DEF, and related services.

This role emphasizes strategic oversight, process discipline, and cross‑functional collaboration. The position requires senior leadership experience, strong data analytics, and the ability to influence across

Qualifications

Minimum of 7–10 years of progressive experience in sales support, customer service leadership, account management, sales operations, business development, or commercial operations.
Experience in petroleum, fuels, lubricants, transportation, industrial distribution, mining, energy, manufacturing, or related B2B industries.
Prior leadership experience overseeing multiple teams, departments, or sales support functions.
Strong understanding of sales support, account management, customer retention, and revenue growth strategies.
Experience using CRM systems, ERP platforms, reporting tools, and Microsoft Office applications.
Ability to analyze data, identify trends, and use metrics to drive performance.
Strong communication, presentation, and interpersonal skills.
Ability to work cross‑functionally with Sales, Operations, Finance, Pricing, Supply, Billing, and Executive Leadership.
Strong problem‑solving skills with the ability to resolve complex customer and internal issues.
Ability to improve processes, create structure, and drive accountability.

Responsibilities

Provide leadership, direction, and accountability for the Customer Service, Key Accounts, Inside Sales, Contracts, Lubricant Technical Engineer, and Business Development Specialists.
Develop and execute a sales support strategy that improves customer responsiveness, internal efficiency, account retention, revenue growth, and sales team effectiveness.
Ensure all support functions are aligned with company sales goals, market priorities, customer expectations, and operational capabilities.
Partner with sales leaders to identify gaps in customer coverage, account support, proposal follow‑up, technical support, and sales administration.
Establish consistent processes, service standards, communication expectations, and performance metrics across all assigned teams.
Serve as an escalation point for customer concerns, contract issues, pricing questions, order challenges, technical support needs, and cross‑functional sales barriers.