Director of Sales Operations & Transformation

Prodapt; Richardson (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Prodapt, a leader in the Connectedness industry, seeks an Engagement Leader - Transition & Transformation to own end-to-end Sales Performance Management engagements and oversee the transition from incumbents, operating model design, governance, and long-term growth.

You will partner with executive stakeholders across Sales Ops, Finance, HR, IT, and leadership to deliver transformation, automation, and modernization initiatives, including offshore delivery and KPI-driven performance.

Qualifications

• 12+ years of enterprise consulting, managed services, or digital transformation experience.
• 8+ years leading Sales Performance Management, Sales Operations, Incentive Compensation, or enterprise SaaS engagements.
• Experience leading at least two enterprise transition or transformation programs.

Responsibilities

• Own the overall Sales Performance Management engagement from transition through steady-state operations.
• Act as the executive sponsor for customer stakeholders across Sales Operations, Finance, HR, IT, and executive leadership.
• Lead due diligence, discovery workshops, and transition planning.
• Develop and execute the transition strategy, including knowledge acquisition, shadow, reverse-shadow, cutover, hypercare, and stabilization.
• Design the future-state operating model, governance framework, SLAs, KPIs, RACI, and delivery processes.
• Lead offshore managed services teams and ensure service quality, productivity, and customer satisfaction.
• Own executive governance, steering committees, QBRs, RAID management, and financial performance.
• Drive technology modernization, automation, AI adoption, and continuous improvement initiatives.
• Partner with the Varicent Solution Architect, Business Consulting Lead, Data & Integration Lead, and AI Lead to deliver transformation outcomes.
• Build reusable delivery assets, delivery playbooks, and operational excellence frameworks.
• Support presales, solution strategy, staffing, and practice development.

Skills

Managed Services

Executive Stakeholder Mgmt

Financial & Delivery Governance

Knowledge Transition

Job description

Prodapt, a leader in the Connectedness industry, seeks an Engagement Leader - Transition & Transformation to own end-to-end Sales Performance Management engagements and oversee the transition from incumbents, operating model design, governance, and long-term growth.

You will partner with executive stakeholders across Sales Ops, Finance, HR, IT, and leadership to deliver transformation, automation, and modernization initiatives, including offshore delivery and KPI-driven performance.