Director of Sales Operations, Retail

Golden Hippo®; United States; Remote; USD 150,000 - 170,000; Full time

Job summary

A leading company in health and wellness is seeking a dynamic Director of Sales Operations to streamline sales processes and enhance operational efficiency. This remote role requires strong leadership and analytical skills, with a focus on improving forecasting and collaboration across teams. The ideal candidate will have extensive experience in sales operations, supply chain, and finance, as well as proficiency in ERP systems. Join a thriving team dedicated to making the world healthier and happier.

Benefits

Comprehensive healthcare coverage

401k matching up to 3.5%

Paid sick and mental health days

Employee Stock Ownership Plan

Tuition reimbursement program

Professional development opportunities

Reimbursements for cell phone and internet

Qualifications

• 8+ years of experience in sales operations, supply chain, or finance.
• Strong leadership experience in process optimization and analytics.

Responsibilities

• Optimize sales operations and enhance efficiency across order-to-payment process.
• Lead initiatives to automate operational workflows in collaboration with IT.

Skills

Leadership

Problem-Solving

Strategic Thinking

Cross-Functional Collaboration

Education

Bachelor’s degree in Business

MBA

Tools

Netsuite ERP

Tableau

Power BI

Excel

SQL

Job description

Join to apply for the Director of Sales Operations, Retail role at Golden Hippo

Join to apply for the Director of Sales Operations, Retail role at Golden Hippo

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For A: dynamic and strategic Director of Sales Operations to optimize and streamline our sales operations, drive analytics leadership, and enhance efficiency across our order-to-payment process. This role will play a critical part in ensuring operational excellence, improving forecasting, and working cross-functionally with IT, supply chain, warehouses and finance teams to scale our business effectively and efficiently.

Location: Remote (Woodland Hills, CA)

What You’ll Be Doing:

Process Improvement & Systems Automation

• Identify and implement process enhancements across the entire order-to-payment cycle.
• Lead initiatives to automate operational workflows in collaboration with IT, ensuring seamless system integrations and efficiency.
• Develop and implement best practices to improve accuracy, speed, and scalability of sales operations.
• Netsuite ERP - Proficiency in order management, inventory modules and financial reporting
• SPS Commerce EDI - Strong knowledge of retail EDI integration, 850, 856 and 810 transaction sets
• Business Intelligence Tools - Experience with visualization tools like Tableau, Power BI or Looker
  
  

Efficiency & Logistics Strategy

• Develop and execute strategies to improve operational efficiency, including pallet SKUs, full truck utilization, and 3PL partnerships.
• Lead initiatives to streamline fulfillment for key partners such as QVC’s extended assortment.
• Identify cost-saving opportunities while maintaining service excellence.
• Create ideal process for discrepancy resolution
  
  

Analytics & Insights Leadership

• Provide leadership in data-driven forecasting, inventory planning, and demand analysis.
• Oversee internal data resources to turn raw data into actionable insights and business opportunities.
• Leverage sales,operations and marketing performance metrics and dashboards to drive decision-making.
  
  

Forecasting & Inventory Management

• Establish CF&R (Collaborative Forecasting and Replenishment) with larger retailers
• Analyze internal and customer supply chain inventory positions and proactively identify potential issues before they impact sales.
• Implement inventory strategies that align upstream orders with operational efficiencies.
  
  

Financial & Payment Operations

• Own and optimize the aging balances report to ensure timely collections and cash flow stability.
• Implement strategies to improve payment cycle efficiency and reduce outstanding balances.
  
  

People Management

• Mentor and lead the Sales Operations team, fostering a high-performance culture.
• Great communication skills to stay aligned within the team and across the organization
• KPIs include Retailer Ontime Delivery, P.O. fill rate, shipping cost and forecast accuracy
  
  

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Strong leadership experience in process optimization, forecasting, and analytics.
• Systems or ERP knowledge with NS experience preferred.
• Working knowledge in data analysis tools (e.g., Excel, SQL, BI tools) and ERP/CRM systems.
• Excellent problem-solving, strategic thinking, and cross-functional collaboration skills.
• Ability to manage multiple projects, prioritize effectively, and drive business impact.
• Bachelor’s degree in Business, Operations, Supply Chain, Finance, or a related field. MBA preferred.
• 8+ years of experience in sales operations, supply chain, finance, or a related field, preferably within consumer goods, retail, or logistics.
• Experience in pet product sales preferred.
  
  

Golden Perks & Benefits:

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym.
• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
  
  

To read more about our Perks & Benefits, click here.

The base salary range is $150,000-$170,000, plus annual bonus potential of 15% at target and up to 30%.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ([e-mail]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [e-mail] to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Click here to view our Privacy Notice to Job Applicants.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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