Director of Sales Operations, Retail

Goldencustomercare; California (MO); Remote; USD 150,000 - 170,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Director of Sales Operations to lead process improvements and systems automation. In this strategic role, you will enhance operational efficiency, manage financial operations, and mentor a high-performing team. With a focus on data-driven insights and effective logistics strategies, you'll play a crucial role in driving business success. This innovative firm offers a range of benefits, including 100% paid healthcare premiums and professional development opportunities, making it an exciting place to grow your career while contributing to a healthier world.

Benefits

100% paid healthcare premiums

Charity sponsorships

Matching 401k contributions

Paid sick and mental health days

Employee Stock Ownership Plan

Professional development

Recognition programs

Reimbursements for cell and internet

Office amenities

Company events

Qualifications

• 8+ years in sales operations, supply chain, or finance, preferably in consumer goods.
• Strong leadership experience in process optimization and analytics.

Responsibilities

• Lead initiatives to automate operational workflows and enhance sales operations.
• Develop strategies for improving operational efficiency and logistics.

Skills

Leadership in process optimization

Forecasting

Data analysis

Strategic problem-solving

Education

Bachelor’s in Business

MBA

Tools

Netsuite ERP

Tableau

Power BI

SQL

Job description

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For A:

Position: Dynamic and strategic Director of Sales Operations

Location: Remote (Woodland Hills, CA)

What You’ll Be Doing:

Process Improvement & Systems Automation

• Identify and implement process enhancements across the entire order-to-payment cycle.
• Lead initiatives to automate operational workflows in collaboration with IT, ensuring seamless system integrations and efficiency.
• Develop and implement best practices to improve accuracy, speed, and scalability of sales operations.
• Proficiency in Netsuite ERP, SPS Commerce EDI, and Business Intelligence Tools like Tableau, Power BI, or Looker.

Efficiency & Logistics Strategy

• Develop strategies to improve operational efficiency, including pallet SKUs, truck utilization, and 3PL partnerships.
• Streamline fulfillment processes for key partners such as QVC.
• Identify cost-saving opportunities while maintaining service quality.

Analytics & Insights Leadership

• Lead data-driven forecasting, inventory planning, and demand analysis.
• Transform raw data into actionable insights to drive business decisions.
• Utilize performance metrics and dashboards for decision-making.

Forecasting & Inventory Management

• Establish CF&R with major retailers.
• Analyze supply chain inventory and proactively address potential issues.
• Align upstream orders with operational efficiencies.

Financial & Payment Operations

• Manage aging balances and ensure timely collections.
• Improve payment cycle efficiency and reduce outstanding balances.

People Management

• Mentor and lead the Sales Operations team, fostering high performance.
• Ensure effective communication within the team and organization.
• Monitor KPIs like On-time Delivery, P.O. fill rate, and forecast accuracy.

Qualifications (Encouraged to apply even if not all are met):

• Leadership experience in process optimization, forecasting, and analytics.
• ERP system knowledge, preferably Netsuite.
• Proficiency in data analysis tools (Excel, SQL, BI tools).
• Strong problem-solving and strategic skills.
• Bachelor’s in Business, Operations, Supply Chain, Finance, or related; MBA preferred.
• 8+ years in sales operations, supply chain, or finance, preferably in consumer goods, retail, or logistics.
• Pet product sales experience is a plus.

Perks & Benefits:

• 100% paid healthcare premiums.
• Charity sponsorships, donating over $6.1 million.
• Matching 401k contributions up to 3.5%.
• Paid sick and mental health days, wellness programs.
• Employee Stock Ownership Plan.
• Professional development and tuition reimbursement.
• Recognition programs like Win of the Week, Spot Bonus, etc.
• Reimbursements for cell and internet.
• Office amenities for in-person employees.
• Company events for team building.

Salary range: $150,000-$170,000, plus bonus potential. Compensation based on experience and location.