Director of Sales Operations & Process Excellence

Crowley; Jacksonville (FL); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid vacation and holidays

Parental leave

Learning and development opportunities

Well-being resources and gym discounts

Job summary

Crowley is seeking a Director, Sales Operations to enable disciplined sales execution and reliable performance reporting. You will lead sales process standardization, governance, CRM discipline, and cross-functional collaboration to drive transparency and accountability across commercial teams.

The role partners with leadership to sustain operating cadences, improve pipeline quality, and ensure data integrity in CRM systems while supporting informed decision-making and performance visibility.

Qualifications

• Bachelor’s degree in business, transportation, logistics, marketing or related field.
• MBA or advanced business degree preferred.
• 8+ years of experience in sales operations or related disciplines.
• Experience implementing sales processes, governance, and reporting.
• Experience working in matrix organizations with cross-functional collaboration.

Responsibilities

• Lead the implementation and sustainment of sales processes that support consistent commercial execution.
• Establish and maintain sales process standards that promote discipline and visibility.
• Monitor pipeline governance and quality of opportunities.
• Drive CRM discipline and data integrity across teams.
• Provide leadership to establish operating cadence and governance across the function.

Skills

Sales operations

CRM discipline

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in business or related field

MBA or advanced degree preferred

Tools

CRM platforms

BI tools

Microsoft Office

Job description

Crowley is seeking a Director, Sales Operations to enable disciplined sales execution and reliable performance reporting. You will lead sales process standardization, governance, CRM discipline, and cross-functional collaboration to drive transparency and accountability across commercial teams.

The role partners with leadership to sustain operating cadences, improve pipeline quality, and ensure data integrity in CRM systems while supporting informed decision-making and performance visibility.