Sales Operations Director: Pipeline, CRM & Governance

Crowley Maritime Corporation; Jacksonville (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Parental leave

Training & development

Well-being program

Job summary

Crowley Maritime Corporation seeks a Director of Sales Operations to drive disciplined sales processes, governance, and reporting. You will ensure CRM discipline, pipeline visibility, and cross-functional coordination across commercial teams in a hybrid environment.

The role emphasizes operational rigor, performance transparency, and execution excellence while avoiding ownership of strategy or P&L. 8+ years in related roles and a strong analytics mindset are essential.

Qualifications

• Bachelor’s degree in business, transportation, logistics, marketing or related field.
• MBA or advanced business degree preferred.
• 8+ years in sales operations or related fields.
• Experience implementing sales processes, governance and reporting.
• Experience with CRM processes and cross-functional collaboration.

Responsibilities

• Lead implementation and sustainment of sales processes across teams.
• Establish pipeline governance and performance visibility.
• Drive CRM discipline and data integrity.
• Coordinate operating cadence and governance across organization.
• Deliver recurring commercial reporting and insights.

Skills

Sales operations leadership

CRM management

Performance analytics

Cross-functional collaboration

Education

Bachelor's degree in business/related field

MBA or advanced degree preferred

Tools

Microsoft Office

CRM platforms

BI tools

Reporting systems

Job description

Crowley Maritime Corporation seeks a Director of Sales Operations to drive disciplined sales processes, governance, and reporting. You will ensure CRM discipline, pipeline visibility, and cross-functional coordination across commercial teams in a hybrid environment.

The role emphasizes operational rigor, performance transparency, and execution excellence while avoiding ownership of strategy or P&L. 8+ years in related roles and a strong analytics mindset are essential.