Director of Sales Enablement & Operations

Medix Infusion; Addison (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Medix Infusion is seeking a Director of Sales Effectiveness to own CRM, analytics, and enablement across the sales organization. You will translate commercial strategy into scalable processes, design training programs, and drive field readiness to improve revenue growth and productivity.

You will partner with the CCO and sales leaders to design territory models, optimize workflows, and deliver measurable performance improvements through data-driven insights and standardized playbooks.

Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred; equivalent experience considered.
• 10+ years in sales operations, enablement, or related field; healthcare experience preferred.
• Experience supporting field-based sales in healthcare/infusion services; CRM leadership/administration.
• Proven ability to design and deliver training, onboarding, coaching, and enablement resources.
• Balance strategy with hands-on execution; strong communication and cross-functional collaboration.
• Strong proficiency with CRM platforms, Excel, PowerPoint, and sales reporting tools.

Responsibilities

• Translate commercial strategy into annual and quarterly plans, priorities, and playbooks; own scalable sales operations processes and field guidelines.
• Lead territory design, account segmentation, targeting, and resource allocation.
• Reduce administrative burden and increase time in the field; support incentive plans and performance metrics.
• Design and manage sales enablement, onboarding, and ongoing development; include learning milestones and field readiness.
• Develop infusion-specific education on Medix service model; collaborate with clinical and operations teams.
• Create and maintain sales playbooks, call guides, and a central repository of materials; standardize messaging.
• Implement field coaching and change-management programs; develop coaching tools and assessment methods.
• Serve as CRM owner; oversee data standards, account management, activity tracking, and reporting definitions.
• Optimize CRM workflows for prospecting, physician engagement, and pipeline management; build dashboards and integrations.
• Coordinate testing, updates, and training for new functionality; ensure privacy and compliance.
• Develop standardized dashboards and KPI definitions; align reporting with Finance and Analytics.

Skills

CRM systems

Excel

PowerPoint

Analytics tools

Cross-functional collaboration

Change management

Communication

Sales reporting

Education

Bachelor’s degree in Business/Marketing/Healthcare Admin

Tools

CRM platforms

Microsoft Excel

PowerPoint

Job description

Medix Infusion is seeking a Director of Sales Effectiveness to own CRM, analytics, and enablement across the sales organization. You will translate commercial strategy into scalable processes, design training programs, and drive field readiness to improve revenue growth and productivity.

You will partner with the CCO and sales leaders to design territory models, optimize workflows, and deliver measurable performance improvements through data-driven insights and standardized playbooks.