Director of Sales Development & Training

Ethos Life; New York (NY); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity

Paid time off

Parental leave

Job summary

Ethos Life is seeking an exceptional sales leader to architect the development system for the next generation of Insurance Sales Agents. You will partner with sales, product, and leadership to craft training, coaching, and script strategies across direct-to-consumer verticals.

You will own the scripts, test new concepts, and build AI-enabled tools to improve conversions and agent performance while shaping manager coaching and curriculum.

Qualifications

• Experience leading sales enablement or training programs.
• Proven ability to design scalable coaching and script strategies.
• Strong track record of improving conversion through testing and iteration.
• Comfort translating sales acumen into teachable curricula and tools.

Responsibilities

• Own and evolve sales scripts across multiple verticals with product and sales leaders.
• Build and deploy AI-powered enablement tools to assist agents during calls.
• Develop onboarding and ramp programs to accelerate new-agent performance.
• Establish coaching systems and manager development programs for the sales org.

Skills

Sales leadership

Training & enablement

Script development

AI in sales

Tools

AI tools for sales

Job description

• Ethos is looking for an exceptional sales leader to architect the development system for the next generation of Insurance Sales Agents
• This role will partner with sales leaders to develop Ethos' training, coaching, and script strategy across multiple direct to consumer sales verticals at Ethos
• This role will partner with Sales and Product leaders to develop best in class sales strategies, test new concepts, and evolve how Ethos Agents engage with customers
• The right candidate will have unparalleled sales acumen, the ability to translate that into dynamic sales training, and passion to develop a system to motivate Agents to excel at their role
• Success in this role will drive the improvement across the entire Direct to Consumer, improving customer experience, developing agents into top performers, and turning managers into real coaches, shaping how the entire sales org grows and improves over time
• Sales Strategy and Script Ownership - This role will own the scripts and will work with sales leaders and product to develop, evolve, and improve sales scripts across every vertical
• AI-Powered Sales Enablement - Build AI tools that assist Agents real-time during calls, optimizing interactions to drive higher conversion rates
• AI Call insights - Partner with Sales Strategy and Operations team to develop a world class Agent performance tracking suite using AI transcription analysis and script adherence tools
• Testing & Experimentation - Run structured pilots and A/B script tests. Build and own the tools that measure script adherence and methodology compliance. Treat the script like a product - always being tested, always improving
• Agent Development - Build the onboarding curriculum and ramp process for new agents across all verticals. Own remedial training for underperforming reps and design coaching programs that take individually strong talent and systematically make them better
• Manager Development - Build the programs that make managers effective coaches, not just script enforcers. Help establish an Ethos Management Philosophy to develop the careers of our managers and supercharge our Sales organization
• Cross-Functional Influence - Partner directly with Product and sales leadership to shape what gets sold and how it's positioned. Bring the sales floor voice into product pricing conversations, and relay product changes back to the sales team effectively
• What Success Looks Like
• Script iteration and testing produce a measurable, attributable lift in conversion
• An AI-enabled call insights platform is live and adopted, giving leadership real-time visibility into agent performance and script adherence without relying on manual call review
• New agent ramp time and performance improves with a clear, repeatable curriculum
• The training and enablement system with clear playbooks, tools, and processes
• A structured and measurable manager coaching system that is running org-wide

Benefits

• Comprehensive benefits packages: Awesome medical dental, vision and as applicable insurance coverage and retirement plans (in the US we offer a 401(k) plan).
• Company Equity: We want you to feel and act like an owner.
• Rest, relax & recharge: We encourage our employees to take time off, in addition to our fully paid global company holiday schedule. When you need time away from work, we have paid and flex time options based on your role and location, and additional paid leave programs.
• Generous leave programs: As well as offering a wide array of leave programs, new parents can take leave with 100% wage replacement. Our healthcare plans offer coverage on family planning and fertility.

AI Native builder looking to revolutionize the way Sales teams are developed and trainedYou're energized by ownership, not just autonomy - you're comfortable making bold bets on scripts and strategyYou think like a scientist about scripts - you form a hypothesis, test it, measure the result, and iterate, rather than relying on gut feel or seniority to decide what changesYou thrive in environments where you partner closely with sales leaders to shape and execute new strategiesYou've built or scaled a sales training/enablement function before, ideally inside a high-velocity, script-driven, or regulated sales environmentIf you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway