Director of Rooms & Operational Excellence

Hyatt; Chicago (IL); Remote; USD 180,000 - 240,000; Full time

Job summary

Hyatt is seeking a Director of Rooms and Operational Performance to elevate Rooms operations, guest experience, and productivity across Hyatt's managed hotels. You will partner with General Managers and field teams to solve challenges and drive practical improvements, including AI tools, into hotel operations.

You will lead cross-functional initiatives, mentor direct reports, and work with regional leaders to scale best practices across properties while maintaining a guest-centric culture.

Responsibilities

• Improve Rooms performance by reviewing hotel results and field feedback, identifying opportunities, and working with hotel and regional leaders on improvement plans.
• Help resolve complex Rooms issues by partnering with Hotel Assist, Operational Performance Leads, and hotel teams to diagnose problems, involve the right partners, and follow through.
• Advise General Managers and hotel leadership teams through consultations, property visits, performance reviews, and follow-up on agreed actions.
• Bring the hotel perspective to Rooms standards and guest experience work, partnering with Brand, Quality, Design & Construction, and other teams.
• Lead Rooms pilots and process improvements, coordinating hotel testing, gathering feedback, and recommending what to change or expand.
• Build the Rooms Special Ops network by connecting hotel-based experts with regional needs and company initiatives, while supporting their development.
• Support hotel openings and conversions with Rooms guidance during readiness planning and post-transition visits.
• Develop direct reports and field partners by setting clear priorities, delegating meaningful ownership, and helping them build their skills.
• Find and test AI applications that can help Rooms teams work more efficiently, improve the colleague experience, or serve guests better; refine and expand solutions that prove useful in practice.
• Strengthen renovation and capital-project readiness by bringing the Rooms operator's perspective to model-room reviews, renovation planning, and post-renovation transitions.

Skills

Hotel operations

Leadership

Operational performance

AI applications

Job description

Hyatt is seeking a Director of Rooms and Operational Performance to elevate Rooms operations, guest experience, and productivity across Hyatt's managed hotels. You will partner with General Managers and field teams to solve challenges and drive practical improvements, including AI tools, into hotel operations.

You will lead cross-functional initiatives, mentor direct reports, and work with regional leaders to scale best practices across properties while maintaining a guest-centric culture.