Director of Rooms and Operational Performance (Remote)

Hyatt; Chicago (IL); Remote; USD 180,000 - 240,000; Full time

Job summary

Hyatt is seeking a Director of Rooms and Operational Performance to elevate Rooms operations, guest experience, and productivity across Hyatt's managed hotels. You will partner with General Managers and field teams to solve challenges and drive practical improvements, including AI tools, into hotel operations.

You will lead cross-functional initiatives, mentor direct reports, and work with regional leaders to scale best practices across properties while maintaining a guest-centric culture.

Responsibilities

• Improve Rooms performance by reviewing hotel results and field feedback, identifying opportunities, and working with hotel and regional leaders on improvement plans.
• Help resolve complex Rooms issues by partnering with Hotel Assist, Operational Performance Leads, and hotel teams to diagnose problems, involve the right partners, and follow through.
• Advise General Managers and hotel leadership teams through consultations, property visits, performance reviews, and follow-up on agreed actions.
• Bring the hotel perspective to Rooms standards and guest experience work, partnering with Brand, Quality, Design & Construction, and other teams.
• Lead Rooms pilots and process improvements, coordinating hotel testing, gathering feedback, and recommending what to change or expand.
• Build the Rooms Special Ops network by connecting hotel-based experts with regional needs and company initiatives, while supporting their development.
• Support hotel openings and conversions with Rooms guidance during readiness planning and post-transition visits.
• Develop direct reports and field partners by setting clear priorities, delegating meaningful ownership, and helping them build their skills.
• Find and test AI applications that can help Rooms teams work more efficiently, improve the colleague experience, or serve guests better; refine and expand solutions that prove useful in practice.
• Strengthen renovation and capital-project readiness by bringing the Rooms operator's perspective to model-room reviews, renovation planning, and post-renovation transitions.

Skills

Hotel operations

Leadership

Operational performance

AI applications

Job description

The Opportunity

Hyatt Hotels Corporation is seeking a Director of Rooms and Operational Performance to help Hyatt's managed hotels improve Rooms operations, guest experience, and productivity. You'll work with General Managers and field teams to solve operational challenges and partner across Hyatt to put practical improvements, including useful AI tools, into hotel operations. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally


• Flexible work schedule


• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center


• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption


• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Rooms and Operational Performance works with hotel and regional leaders to strengthen Rooms performance across Hyatt's managed portfolio. The role brings hotel experience to company initiatives, helps teams resolve operating challenges, and develops field expertise that can be shared across hotels.

Bulleted list of key aspects of role:

• Improve Rooms performance by reviewing hotel results and field feedback, identifying opportunities, and working with hotel and regional leaders on improvement plans.


• Help resolve complex Rooms issues by partnering with Hotel Assist, Operational Performance Leads, and hotel teams to diagnose problems, involve the right partners, and follow through.


• Advise General Managers and hotel leadership teams through consultations, property visits, performance reviews, and follow-up on agreed actions.


• Bring the hotel perspective to Rooms standards and guest experience work, partnering with Brand, Quality, Design & Construction, and other teams.


• Lead Rooms pilots and process improvements, coordinating hotel testing, gathering feedback, and recommending what to change or expand.


• Build the Rooms Special Ops network by connecting hotel-based experts with regional needs and company initiatives, while supporting their development.


• Support hotel openings and conversions with Rooms guidance during readiness planning and post-transition visits.


• Develop direct reports and field partners by setting clear priorities, delegating meaningful ownership, and helping them build their skills.


• Find and test AI applications that can help Rooms teams work more efficiently, improve the colleague experience, or serve guests better; refine and expand solutions that prove useful in practice.


• Strengthen renovation and capital-project readiness by bringing the Rooms operator's perspective to model-room reviews, renovation planning, and post-renovation transitions.

Experience Required:

• - Eight or more years of p