Director of Rooms: Guest Service & Operations Leader

Outrigger Hospitality Group; Honolulu (HI); Sur place; USD 100 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Paid Holidays

Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

Training and development opportunities

Résumé du poste

OUTRIGGER Resorts & Hotels in Honolulu is seeking a Director of Rooms to oversee all aspects of the resort's rooms operations, including Front Office and Housekeeping. You will drive guest service excellence by leveraging survey results and standards, while leading teams and controlling budgets.

The role requires strong leadership, financial acumen, and a track record of delivering high guest satisfaction in a luxury hospitality setting. Flexibility to work weekends and holidays is expected.

Qualifications

• 5 years of experience in hotel/resort management with a focus on rooms division.
• Proven leadership skills with the ability to manage and motivate a diverse team.
• Strong financial acumen and experience managing budgets.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

Responsabilités

• Oversee all aspects of the resort's rooms operations, including Front Office and Housekeeping.
• Ensure exceptional guest service by monitoring daily operations and guest satisfaction.
• Lead and develop departmental teams and manage budgets and costs.
• Collaborate with senior leadership to execute strategic initiatives for long-term success.

Connaissances

Leadership

Financial acumen

Communication skills

Team management

Outils

Hotel management software

Microsoft Office Suite

Description du poste

OUTRIGGER Resorts & Hotels in Honolulu is seeking a Director of Rooms to oversee all aspects of the resort's rooms operations, including Front Office and Housekeeping. You will drive guest service excellence by leveraging survey results and standards, while leading teams and controlling budgets.

The role requires strong leadership, financial acumen, and a track record of delivering high guest satisfaction in a luxury hospitality setting. Flexibility to work weekends and holidays is expected.