Director of Rooms

HHM Hotels; Fort Lauderdale (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

TELUS Health

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels in Fort Lauderdale seeks a Director of Rooms to lead the Rooms Division, delivering exceptional guest experiences through service excellence, staffing development, and strong operational controls.

You will recruit and coach teams, monitor guest satisfaction, manage front desk and guest services budgets, and ensure safety and sustainability standards are met. This role offers a growth path from Assistant General Manager to General Manager within a dynamic culture.

Qualifications

• Associate or Bachelor's degree preferred.
• 5 to 7 years related experience.

Responsibilities

• Lead all Rooms Division operations to deliver guest experiences.
• Interview, hire, train, and coach front desk and related staff.
• Monitor guest satisfaction scores and implement improvements.
• Oversee budgets, forecasts, and capital expenditures.
• Ensure compliance with safety and sustainability guidelines.

Skills

Staff management

Guest satisfaction

Financial controls

Budgeting

Department leadership

Vendor management

Yield management

Service recovery

Sustainability

Education

Bachelor's degree preferred

Job description

Opportunity: Director of Rooms

Lead all aspects of the Rooms Division, creating exceptional guest experiences through operational excellence, team development, and a culture of service, accountability, and continuous improvement.

Your Growth Path

Assistant General Manager – General Manager

Your Focuses

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 5 to 7 years related experience.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels