Front Desk Supervisor

HHM Hospitality; Village of Westbury (NY); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages for full time

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Descrizione del lavoro

HHM Hospitality is seeking a Front Desk Supervisor in Westbury, NY to oversee front desk operations, ensure guest satisfaction, and uphold brand standards and sustainability commitments.

You will interview, hire, train, and coach associates; resolve guest concerns through thorough investigation; monitor satisfaction scores; handle reservations and billing; and assist in the absence of the Front Office Manager.

Competenze

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Mansioni

• Interview, hire, train, and coach associates to meet brand standards.
• Resolve guest concerns through thorough investigation and effective solutions.
• Monitor guest satisfaction scores and drive improvements.
• Oversee front office operations in the absence of the Front Office Manager.
• Balance accounts, conduct audits, and handle guest billing.
• Make and confirm reservations and process payments.
• Promote HHM brand marketing programs.
• Greet guests, register rooms, and provide welcome materials.

Conoscenze

Guest service

Staff supervision

Training and coaching

Problem-solving

Formazione

Associate’s or Bachelor’s degree preferred

Descrizione del lavoro

Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote company and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.