Director of Retail Operations & Growth Execution

Chip City; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Chip City seeks a Director of Retail Operations to align corporate goals with field execution across stores. This leader will translate strategic priorities into clear action plans for Regional and Multi-Unit Managers, anticipate risks, and drive change across the organization while upholding brand standards.

Responsibilities include overseeing daily operations, ensuring SOP compliance, auditing stores, analyzing P&Ls, and leading a team of regional leaders.

Qualifications

• Leads with strategic vision translating it into field execution.
• Anticipates problems and designs proactive solutions.
• Manages store portfolio with focus on hospitality, SOPs, and quality.

Responsibilities

• Bridge between corporate functions and store teams.
• Translate strategy into actionable plans for regional leaders.
• Lead change management for new systems and initiatives.
• Coach Regional and Multi-Unit Managers for performance.

Skills

Strategic leadership

Change management

Cross-functional influence

Data-driven decision making

Talent development

Operational excellence

Project management

Guest experience

Tools

POS systems

Inventory management tools

Retail reporting platforms

Job description

Chip City seeks a Director of Retail Operations to align corporate goals with field execution across stores. This leader will translate strategic priorities into clear action plans for Regional and Multi-Unit Managers, anticipate risks, and drive change across the organization while upholding brand standards.

Responsibilities include overseeing daily operations, ensuring SOP compliance, auditing stores, analyzing P&Ls, and leading a team of regional leaders.