Director of Resident Experience & Engagement

Evolve Shoreview Payroll LLC; Shoreview (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Evolve Senior Living is seeking a Director of Resident Experience to lead a comprehensive program enhancing residents’ daily life. You will supervise concierge, housekeeping and engagement teams, and collaborate with the Sales and Marketing Director to plan community activities and Welcome Home initiatives.

The role requires a bachelor’s degree (or higher) with experience in assisted living, strong leadership, and a commitment to compliance.

Qualifications

• Bachelor’s degree or equivalent experience as stated.
• Assisted Living Activities certification, if required by State.
• Valid state driver’s license and ability to safely operate community vehicles.
• Willingness to travel as needed.
• Strong command of English (speaking, reading, writing).

Responsibilities

• Supports the mission and upholds company culture.
• Leads accountability using the Entrepreneurial Operating System (EOS).
• Completes annual state continuing education requirements.
• Oversees concierge, housekeeping and engagement functions.
• Plans and directs a balanced resident activity program covering multiple life areas.
• Attends Resident Council meetings and records minutes.

Skills

Leadership

Communication

Team management

Customer service

English proficiency

Strategic planning

Education

Bachelor’s degree

Assisted Living Activities certification

Job description

Evolve Senior Living is seeking a Director of Resident Experience to lead a comprehensive program enhancing residents’ daily life. You will supervise concierge, housekeeping and engagement teams, and collaborate with the Sales and Marketing Director to plan community activities and Welcome Home initiatives.

The role requires a bachelor’s degree (or higher) with experience in assisted living, strong leadership, and a commitment to compliance.