Director of Resident Experience & Growth – Senior Living

Lifespace Communities; Dallas (TX); On-site; USD 152,000 - 221,000; Full time

Job summary

Lifespace Communities, headquartered in Dallas, Texas, is seeking a Director of Experience to lead how we design, deliver, and continuously improve the experience of our residents, families, prospects, and team members across our communities. This is an enterprise leadership role for turning experience strategy into measurable business results.

We seek a leader who can translate strategy into frontline execution, partnering with Operations, Sales, Marketing, HR, Clinical, Culinary, and

Qualifications

• 7-10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi-site operations, or another high-touch service environment.
• Success leading enterprise or multi-location transformation.
• A track record of turning strategy into frontline execution and measurable results.
• Strong executive presence with the ability to influence senior leaders and engage frontline teams.
• Experience using customer feedback, operational metrics, and business data to drive improvement.
• Bachelor's degree in a related field.
• Ability to travel regularly to Lifespace communities.

Responsibilities

• Shape the end-to-end resident and prospect experience, from first inquiry and sales tour through move-in and ongoing community life.
• Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
• Transform resident and family feedback into meaningful, measurable improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
• Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
• Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
• Champion a culture where personalized experiences become part of how we operate every day.

Skills

Leadership experience

Enterprise transformation

Customer/resident experience

Executive presence

Data-driven improvement

Education

Bachelor's degree in related field

Job description

Lifespace Communities, headquartered in Dallas, Texas, is seeking a Director of Experience to lead how we design, deliver, and continuously improve the experience of our residents, families, prospects, and team members across our communities. This is an enterprise leadership role for turning experience strategy into measurable business results.

We seek a leader who can translate strategy into frontline execution, partnering with Operations, Sales, Marketing, HR, Clinical, Culinary, and