Director of Resident Care & Operations

Platinum Communities; Wisconsin; Hybrid; USD 90,000 - 125,000; Full time

Job summary

Platinum Communities is seeking a Director to lead daily operations in our assisted living community, serving as the Administrator’s direct assistant. You will oversee care coordination, staff management, and regulatory compliance to maintain high-quality resident care and a safe environment.

Responsibilities include supervising ISPs and assessments, leading care planning meetings with families, ensuring HIPAA and DHS 83/89 compliance, and coordinating staffing, reporting, and on-call coverage.

Qualifications

• Minimum of 2 years’ experience in assisted living or senior care.
• CBRF certifications required or ability to obtain upon hire.
• Knowledge of Wisconsin DHS 83 & 89 regulations.
• Strong leadership, organizational, and interpersonal skills.
• Proficient with EMARs and care documentation.
• Able to work evenings, weekends, and on-call responsibilities.

Responsibilities

• Assist Administrator in managing overall operational performance and reporting.
• Lead care planning meetings with families and care teams.
• Oversee ISPs, pre-admission screenings, and resident assessments.
• Supervise staff, onboarding, scheduling, and performance reviews.
• Ensure regulatory compliance with DHS 83/89 and HIPAA.
• Coordinate resident appointments and transportation.
• Maintain resident and staff documentation accurately.
• Foster resident and family relations and collaborate with departments.

Skills

Leadership

Care coordination

Staff management

Regulatory compliance

Report writing

HIPAA compliance

Education

High school diploma or equivalent

Post-secondary education in healthcare, human services, or management preferred

Tools

EMARs

Electronic medical records

Documentation platforms

Job description

Platinum Communities is seeking a Director to lead daily operations in our assisted living community, serving as the Administrator’s direct assistant. You will oversee care coordination, staff management, and regulatory compliance to maintain high-quality resident care and a safe environment.

Responsibilities include supervising ISPs and assessments, leading care planning meetings with families, ensuring HIPAA and DHS 83/89 compliance, and coordinating staffing, reporting, and on-call coverage.