Community Association Manager - Mauna Lani Resort Association - Hawaii

The Westin Riverfront Resort & Spa; Avon (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

401(K) with company match

Career Development Trainings

Perk Spot access

Sabbatical Program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Community Association Manager to lead the Mauna Lani Resort Association on the Kohala Coast, HI. This high-impact role shapes day‑to‑day experience for owners and residents while leading people, operations, and partnerships that keep a premier resort community running at its best.

You will oversee governance, budgeting, and long‑term planning, partnering with the Board and stakeholders to deliver exceptional service and asset stewardship in a world-class

Qualifications

• Significant leadership experience in community association management, luxury resort operations, master-planned communities, residential property management, hospitality, or closely related environments.
• Experience working directly with Boards of Directors, homeowners, and stakeholders to move complex priorities forward.
• Strong financial acumen including budgeting, financial statement review, expense management, forecasting, and capital planning.
• Proven track record managing vendors, contracts, facilities, infrastructure, and significant community assets with a proactive, solutions-oriented approach.
• Leadership presence to build teams, develop people, and foster a professional, service-focused culture.
• Bachelor’s degree in business administration, hospitality, community association management, real estate, or related field; credential CMCA/AMS/PCAM preferred.
• Licensing: active Hawaiʻi Real Estate Broker License; travel across Mauna Lani community as needed.

Responsibilities

• Lead day-to-day operations of the Mauna Lani Resort Association as East West Hospitality’s senior on-site representative and primary operating partner to the Board.
• Set the standard for service, accountability, and operational excellence while staying visible and engaged throughout the community.
• Build a strong, collaborative relationship with the Board and provide operational insight for decision-making.
• Guide the consistent implementation of Board direction, governing documents, policies, rules, and regulations while keeping priorities moving forward.
• Develop and manage the Association’s annual operating budget and long-term financial priorities with stakeholders.
• Monitor expenditures, contracts, assessments, reserves, and resources ensuring responsible stewardship.
• Oversee maintenance and long-term care of common areas, facilities, infrastructure, and shoreline properties.
• Stay ahead of maintenance needs through inspections, preventive programs, and proactive planning.

Skills

Leadership experience

Community association mgmt

Hospitality operations

Residential property mgmt

Board communication

Financial acumen

Vendor/Contract mgmt

Team development

Education

Bachelor's degree in related field

CMCA/AMS/PCAM credential preferred

Job description

What if your next leadership role put you at the center of one of Hawaiʻi’s most exceptional resort communities? East West Hospitality is looking for a Community Association Manager to lead the Mauna Lani Resort Association on the Kohala Coast of Hawaiʻi. This is a high-impact leadership role with the opportunity to shape the day-to-day experience of owners and residents while leading the people, operations, and partnerships that keep a premier resort community running at its best. If you’re an accomplished community association leader who thrives on ownership, visibility, and making things happen, we want to hear from you!

Duties Include:

Association Operations & Leadership

• Lead the day-to-day operations of the Mauna Lani Resort Association, serving as East West Hospitality’s senior on-site representative and primary operational partner to the Board of Directors.
• Set the standard for service, accountability, and operational excellence while staying visible and engaged throughout the community.

Board & Governance Support

• Build a strong, collaborative relationship with the Board and provide the operational insight, recommendations, and information needed to support effective decision-making.
• Guide the consistent implementation of Board direction, governing documents, policies, rules, and regulations while keeping priorities, commitments, and action items moving forward.

Financial Management

• Partner with Accounting & Finance, the Board, and key stakeholders to develop and manage the Association’s annual operating budget and long-term financial priorities.
• Monitor financial performance, expenditures, contracts, assessments, reserves, and other resources to ensure responsible stewardship and clear accountability.

Infrastructure, Facilities & Asset Stewardship

• Oversee the maintenance, appearance, operation, and long-term care of the Association’s common areas, facilities, infrastructure, historic resources, and shoreline properties.
• Stay ahead of maintenance needs, operational risks, deferred maintenance, and capital requirements through regular inspections, preventive programs, and proactive planning.

Location: Mauna Lani Resort Association, Kohala Coast (Kamuela/Waimea), HI

Start Date: 11/1/2026

Employment Status: Full Time, Year Round

Pay Rate: $100k - $120k/year

Schedule: Typically 8am - 5pm, Monday - Friday with weekends as needed

Posting Closes: 11/12/2026 or when filled

Our Ideal Candidate Has:

• Significant leadership experience in community association management, luxury resort operations, master-planned communities, residential property management, hospitality, or a closely related environment.
• Experience working directly with Boards of Directors, sophisticated homeowners, owners, and other stakeholders, with the communication skills to build trust and move complex priorities forward.
• Strong financial acumen, including budgeting, financial statement review, expense management, forecasting, and capital planning.
• A track record of managing vendors, contracts, facilities, infrastructure, and significant community assets with a proactive, solutions-oriented approach.
• The leadership presence to build strong teams, develop people, establish accountability, and create a professional, service-focused culture.
• A bachelor’s degree in business administration, hospitality, community association management, real estate, or a related field is preferred, along with a community association credential such as CMCA, AMS, or PCAM—or a willingness to obtain the appropriate credential.
• Licensing Requirement: Must possess and maintain an active, unrestricted State of Hawai‘i Real Estate Broker License in good standing throughout employment. Responsible for ensuring compliance with applicable Hawai‘i real estate licensing laws and regulations within assigned property management and vacation rental operations.
• A valid driver’s license and the ability to travel throughout the Mauna Lani community as needed.

Benefits & Perks:

We offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off and Paid Sick Time, along with Health, Dental, Vision, Accident, and Life Insurance. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include corporate savings through Perk Spot, and a Sabbatical Program. We also offer an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.