Director of Product Design — Buyer Experience & Strategy

Whatnot; Los Angeles (CA); Remote; USD 310,000 - 365,000; Full time

Job summary

Whatnot is seeking a Director of Product Design to lead the Buyer Design team, shaping the end-to-end experience for millions of users on our live commerce platform. You will drive strategy, partner with cross-functional teams, and stay close to craft while empowering the team to ship impactful products.

You’ll mentor designers, define a clear design vision, and collaborate with product, research, and engineering to turn that vision into a roadmap.

Qualifications

• 10+ years of product design experience, including leadership of teams
• Strong portfolio showcasing interaction and visual design with shipped products
• Experience designing customer-facing experiences across a complex funnel (acquisition to retention)
• Deep expertise in interaction design, systems thinking, and user-centered design
• Understanding of search, discovery, personalization, and taxonomy design principles
• Experience in ecommerce, marketplaces, or live shopping platforms is a major plus
• Collaborator who works cross-functionally with product, business, and users
• Portfolio demonstrates thoughtful, elegant solutions to complex problems

Responsibilities

• Lead and scale a high-performing design team across the buyer funnel.
• Define and drive the vision, strategy, and execution for the buyer experience with cross-functional partners.
• Partner with research, data, and product to inform design decisions with deep customer empathy.
• Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
• Ensure accessible and inclusive experiences that are delightfully human.
• Champion design quality while enabling speed and iteration.
• Mentor designers and foster a strong design culture with high standards.
• Represent design in executive conversations and influence company priorities.

Skills

Leadership

Portfolio

UX Design

E-commerce

Collaboration

Interaction Design

Search & Discovery

Personalization

Systems Thinking

Hands-on Design

Job description

Whatnot is seeking a Director of Product Design to lead the Buyer Design team, shaping the end-to-end experience for millions of users on our live commerce platform. You will drive strategy, partner with cross-functional teams, and stay close to craft while empowering the team to ship impactful products.

You’ll mentor designers, define a clear design vision, and collaborate with product, research, and engineering to turn that vision into a roadmap.