Director of Buyer Experience & Design

Whatnot; New York (NY); Remote; USD 310.000 - 365.000; Vollzeit

Zusammenfassung

Whatnot is seeking a strategic Director of Product Design to lead the Buyer Design team, shaping the end-to-end experience for millions of users. You will drive strategy from onboarding to retention, partnering with product, engineering, research, and business teams to turn vision into a concrete roadmap.

A true player-coach, you’ll mentor designers while rolling up your sleeves to craft and ship high-impact designs.

Qualifikationen

• 10+ years of product design experience, with at least 3+ years leading teams.
• Player-coach mindset: mentor others while solving problems hands-on.
• Strong portfolio showcasing interaction and visual design skills and shipped products.
• Proven success designing customer-facing experiences across a complex funnel (acquisition through retention).
• Deep expertise in interaction design, systems thinking, and user-centered design.

Aufgaben

• Lead and scale a high-performing team of product designers across the buyer funnel.
• Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross-functional partners.
• Partner with research, data, and product to develop deep customer empathy and inform high-impact design decisions.
• Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
• Ensure our experiences are accessible, inclusive, and delightfully human.
• Champion design quality and consistency across surfaces while enabling speed and iteration.
• Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
• Represent design in executive conversations and influence company-wide priorities.

Kenntnisse

Leadership

Product design

Portfolio

User-centered design

Cross-functional collaboration

Strategy & vision

Mentorship

Hands-on design

Communication with executives

System design

Jobbeschreibung

Whatnot is seeking a strategic Director of Product Design to lead the Buyer Design team, shaping the end-to-end experience for millions of users. You will drive strategy from onboarding to retention, partnering with product, engineering, research, and business teams to turn vision into a concrete roadmap.

A true player-coach, you’ll mentor designers while rolling up your sleeves to craft and ship high-impact designs.