Director of Product, Client Success — Launch & Growth

Gifthealth Inc; Columbus (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

Gifthealth is seeking a Director of Product, Client Success to own how we launch and grow programs for our largest clients. You will lead the Client Success Product team, partner with platform product and engineering, and ensure delivery against client commitments and platform direction.

You will manage a team of PMs (junior and senior) and drive outcomes with data-driven decisions, while maintaining credibility with clients and leadership in a fast-paced healthtech environment.

Qualifications

• 8+ years in product with director-level experience leading a team and owning delivery against external commitments.
• Strong ability to translate client needs into product strategy and roadmaps.
• Proven track record of balancing platform and customer needs with clear tradeoffs.

Responsibilities

• Program launches: own the product side of getting new client programs live on committed dates, including scope and risk.
• Program growth: own the roadmap for expanding programs after launch to meet client outcomes.
• Maintain a close partnership with platform product and engineering to ensure alignment and feasibility.
• Resource management: prioritize across programs against dates and communicate decisions with clear narrative.
• Client-facing product leadership: speak credibly with executive clients about product state and direction.
• Coach and grow PMs to deliver high-quality outcomes independently.
• Cross-functional alignment with client success, engineering, design, and operations.

Skills

Product leadership

Delivery management

Executive communication

Healthcare domain awareness

Job description

Gifthealth is seeking a Director of Product, Client Success to own how we launch and grow programs for our largest clients. You will lead the Client Success Product team, partner with platform product and engineering, and ensure delivery against client commitments and platform direction.

You will manage a team of PMs (junior and senior) and drive outcomes with data-driven decisions, while maintaining credibility with clients and leadership in a fast-paced healthtech environment.