Director of Product, AI-Powered Client Services Ops

KLDiscovery; United States; On-site; USD 160,000 - 185,000; Full time

Job summary

KLDiscovery in the United States is seeking a Director of Product to own tech enablement for Client Services and Operations, driving operational excellence across how we deliver for clients. This is a high-impact role shaping workflow orchestration, automation, AI, and real-time visibility into matters.

You’ll lead three flagship products—client workflow orchestration and automation platform, AI-powered anomaly detection across the workflow, and the client portal with real-time SLA telemetry.

Qualifications

• 7+ years in product management
• Builder at heart: AI prototypes, writes specs that read like blueprints, and ships alongside the team
• AI-native: fluent in modern gen AI (LLMs, agents, RAG, evals); has shipped AI-driven product features in production
• Deep experience building internal tools, workflow automation platforms, or B2B operations software
• Track record delivering automation, orchestration, and workflow consolidation projects with measurable impact on speed and quality
• Experience shipping customer-facing portals or self-service products in a B2B context
• Strong technical background; able to understand complex data workflows, API integrations, and AI/ML system design at the requirements level
• Experience working closely with Operations, Customer Success, or professional services teams
• Demonstrated ability to translate operational pain points into product strategy and roadmaps
• Excellent stakeholder management skills across Operations, Engineering, and executive audiences
• Data-driven approach to prioritization with focus on measurable business impact
• Experience hiring, developing, and leading product management teams

Responsibilities

• Own three flagship products and the operational excellence discipline that ties them together
• Define client workflow orchestration and automation across CS & OPS with API integrations
• Partner on AI-powered anomaly detection across the operational pipeline
• Oversee client portal delivering real-time SLA telemetry, matter status, data lineage, and billing visibility
• Define key metrics (cycle time, quality, on-time SLA, automation coverage, first-touch resolution) and instrument the platform to measure them in real time
• Translate operational pain into product strategy and roadmaps with cross-functional teams

Skills

Product management

AI prototyping

AI-native

Internal tools

Automation

B2B software

Self-service portals

API integrations

Operations collaboration

Roadmapping

Team leadership

Data-driven prioritization

Job description

KLDiscovery in the United States is seeking a Director of Product to own tech enablement for Client Services and Operations, driving operational excellence across how we deliver for clients. This is a high-impact role shaping workflow orchestration, automation, AI, and real-time visibility into matters.

You’ll lead three flagship products—client workflow orchestration and automation platform, AI-powered anomaly detection across the workflow, and the client portal with real-time SLA telemetry.