Director of Process Improvement & Execution (Hybrid)

adpinternalcareers; New Jersey; Hybrid; USD 140,000 - 200,000; Full time

Job summary

ADP is seeking a Continuous Improvement Director for NAS - Operations in Parsippany, NJ and Alpharetta, GA. The role combines analytics, problem-solving, and business transformation in a hybrid environment to drive end-to-end process improvements across multiple teams.

The position requires consulting experience, change management, and project leadership to deliver measurable enhancements in process, quality, and performance.

Qualifications

• Consulting experience at least 3+ years with a recognized firm.
• 12 years of experience in change management, process improvement, and project management.
• Strong communication and stakeholder engagement skills.
• Experience with data analysis and building insights for leadership.

Responsibilities

• Gather insights and ask probing questions to understand the business process.
• Develop metrics to measure process and service performance and identify root causes.
• Serve as liaison across departments to identify quick wins and longer-term solutions.
• Articulate problems, analyze data, summarize findings and recommendations.
• Map processes in detail using Visio or similar tools.
• Build simple business cases showing inflows, outflows, and ROI.
• Lead meetings with clear agendas to avoid scope creep and drive outcomes.
• Resolve conflicts and drive consensus to ensure business success.

Skills

Consulting experience

Change management

Project management

Data analysis

Process improvement

Stakeholder management

Communication

Tools

MS Visio

Job description

ADP is seeking a Continuous Improvement Director for NAS - Operations in Parsippany, NJ and Alpharetta, GA. The role combines analytics, problem-solving, and business transformation in a hybrid environment to drive end-to-end process improvements across multiple teams.

The position requires consulting experience, change management, and project leadership to deliver measurable enhancements in process, quality, and performance.