Director of Process Improvement

careers-primehealthcare; Harlingen (TX); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Holidays

Bereavement leave

FMLA

Employer 401K

Tuition reimbursement

Life insurance

Disability insurance

Job summary

Prime Healthcare is seeking a Performance Improvement Director in Harlingen, TX, to lead a comprehensive PI program across the hospital. You will drive quality, safety, value and patient satisfaction initiatives with transparent reporting and cross-functional collaboration.

You will develop scorecards, manage best practices, and ensure survey readiness and compliance with regulatory and accreditation standards. Strong communication and leadership in a hospital setting are essential.

Qualifications

• Bachelor's degree is required; healthcare field preferred.
• Masters degree is preferred.
• State RN licensure or healthcare license preferred.

Responsibilities

• Lead the Performance Improvement (PI) Program to improve quality, safety, satisfaction and value with transparency.
• Develop and maintain scorecards for service lines with defined outcomes and benchmarks.
• Coordinate hospital-wide PI activities and ensure survey readiness and accreditation readiness.
• Collaborate with Administration and Leadership to communicate PI activities from department level to the Board.

Skills

Communication skills

Computer skills

Cross-functional coordination

Education

Bachelor's degree in healthcare

Master's degree preferred

RN licensure or healthcare license preferred

Job description

Overview

Department:Quality Assurance

Shift’s Available: Days

Employment Type: Full Time

Hours: 8-hour shifts

Location: Harlingen Medical Center - Harlingen, Texas

Responsibilities

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Qualifications

1. Bachelors Degree required, preferably in a healthcare related field.2. Masters Degree preferred. 3. State RN licensure or a License in healthcare field preferred.4. 4 – 5 years healthcare experience. 1-4 years quality improvement experience 5. Good computer skills.6. Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.7. Good communication skills both verbally and written. Experience with Medical Staff communication.8. Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards. 9. Certified professional in healthcare quality preferred.

Pay Transparency

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf