Manager Process Improvement - Quality Assurance

Olympia Fields Hospital; Olympia Fields (IL); On-site; USD 84,000 - 113,000; Full time

Benefits offered by this job

401K retirement plan

Medical, dental, vision coverage

Tuition reimbursement

Job summary

Olympia Fields Hospital in Olympia Fields, IL is seeking a Performance Improvement Manager to lead the hospital's PI program, aiming to improve quality, safety, patient satisfaction and value. You will develop scorecards for service lines, share best practices, coordinate across departments, and ensure readiness for surveys and accreditation.

A background in healthcare quality, 4–5 years experience, and collaboration with leadership are important.

Qualifications

• Bachelor's degree required, preferably in a healthcare related field.
• Masters degree preferred.
• State RN licensure or a license in healthcare field preferred.
• 4–5 years healthcare experience; 1–4 years quality improvement experience.
• Good computer skills and chart review experience.

Responsibilities

• Develop and manage a comprehensive Performance Improvement (PI) Program to improve quality, safety, satisfaction and value.
• Create and share best practices; develop/maintain scorecards for Service Lines with outcomes benchmarks.
• Coordinate and manage hospital-wide PI activities and ensure survey readiness; communicate PI and Patient Safety activities to leadership and Board.

Skills

Bachelor's degree

Master's degree

RN license

Quality improvement

Communication skills

Coordination

Professional in healthcare quality

Education

Bachelor's Degree

Master's Degree

RN license or healthcare license

Job description

Overview

Department: Quality Assurance

Schedule: full-time, Days

Facility: Prime Healthcare Olympia Fields Hospital

Location: Olympia Fields, IL 60461

Responsibilities

The Performance Improvement Manager develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Qualifications

Education, Experience, Training

• Bachelors Degree required, preferably in a healthcare related field.
• Masters Degree preferred.
• State RN licensure or a License in healthcare field preferred.
• 4 – 5 years healthcare experience. 1-4 years quality improvement experience
• Good computer skills.
• Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
• Good communication skills both verbally and written. Experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
• Certified professional in healthcare quality preferred.

Pay Transparency

Olympia Fields Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $84,281 to $113,422 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being.

Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf