Director of Premium Seating

Texas A&M University 12th Man Foundation; College Station (TX); Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Texas A&M University 12th Man Foundation is seeking a Director of Premium Seating to lead gameday operations for premium seat patrons and oversee the Concierge Team, ensuring a first-class experience at football, baseball, and other events.

The role partners with campus and athletics departments to coordinate seating, renewals, and special events, while managing contracts and delivering outstanding customer service to donors and guests.

Qualifikationen

• College degree or equivalent work experience.
• 3-5 years related experience.
• Experience with premium hospitality or athletic venue suites and clubs is preferred.
• Experience using DocuSign is preferred.
• Experience using Paciolan is preferred.
• Must be able to work all home Texas A&M football games and baseball games.
• Structured weekly schedule with flexibility for weekends/evenings.

Aufgaben

• Lead gameday operations for Premium Seat Holders across football, baseball, and events.
• Oversee Concierge Team hiring, onboarding, and scheduling; ensure first-class guest experiences.
• Coordinate premium seating plans with senior leadership and athletic partners.
• Manage agreements and contracts for Premium Seat Holders (DocuSign).
• Provide outstanding customer service via phone, email, and in person.
• Collaborate with Ticket Office, Major Gifts, and other teams on premium sales and renewals.

Kenntnisse

Communication

Organization

Detail oriented

Customer service

Adaptability

Energetic

Proactive

Problem solving

Professionalism

Tactful

Teamwork

Pressure management

Ausbildung

College degree or equivalent work experience

Tools

DocuSign

Paciolan

Jobbeschreibung

Position Title: Director of Premium SeatingStatus: Full-Time, Salaried, ExemptDepartment: Annual Fund & Donor ServicesSupervisors Title: Assistant Vice President of DevelopmentWork Schedule: Monday - Friday 8:00AM - 5:00PM; weekend and evening hours on occasion as necessaryJob Purpose and FunctionUnder the general direction of the Assistant Vice President of Development, the Director of Premium Seating will serve as a key member of the Annual Fund team. This position will be instrumental in creating and maintaining an exceptional experience for premium seat patrons while helping the Foundation achieve its mission of “Funding scholarships, programs and facilities in support of championship athletics.”Essential Functions and ResponsibilitiesTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Lead efforts for gameday operations and needs of Premium Seat Holders at football games, baseball games, and other events as applicable.Oversee and act as primary contact for the Concierge Team in collaboration with human resources for hiring, onboarding, information dissemination, scheduling, and gameday operations. The Concierge Team is the 12th Man Foundation’s part-time gameday staff entrusted with delivering a first-class experience to our premium seat holders.Communicate with Premium Seat Holders verbally and through written word regularly and effectively regarding updates, gameday information and other announcements, as necessary.Coordinate with the Assistant Vice President of Development on day-to-day happenings as well as large scale premium seating plans and projects.Collaborate with campus and athletic department partners such as facilities, game management, hospitality, security, and custodial services to create and execute gameday operations for premium seat patrons.Manage agreements and contracts for Premium Seat Holders through DocuSign.Draft internal and external communications to ensure all invovled parties are aligned.Provide outstanding customer service to Premium Seat Holders via phone, email, and face-to-face communications.Collaborate with the Ticket Office, Major Gifts and others on premium sales and upgrade processes for football, basketball and volleyball.Support planning and execution of premium gameday operations for Softball.Collaborate with campus and athletic department partners on outside special events in Athletic venues. Serve as lead contact for premium area sales and operations for special events, including special event suite agreements, day of event procedures, and Concierge Team staffing. Collaborate with Assistant Vice President of Ticket Sales & Development on premium sales support from Ticket Sales Team.Collaborate with the Assistant Vice President of Development and ticket office staff on premium seat renewal processes and ticket delivery.Conduct offseason evaluations of premium spaces and take necessary steps to correct any issues or facility needs.Evaluate policies and procedures throughout the year and update as needed.Maintain organized files on Kyle Field and Blue Bell Park suite holders.Other duties as assigned.QualificationsCollege degree or equivalent work experience3-5 years related experienceExperience with premium hospitality or athletic venue suites and clubs is preferredExperience using DocuSign is preferredExperience using Paciolan is preferredMust be able to work all home Texas A&M football games and baseball gamesAbility to commit to a structured weekly schedule and willingness to be flexible based on occasional projects or events requiring weekend, holiday, and evening hoursCompetenciesCommunication, Verbal and WrittenThe ability to communicate effectively with others using both the written and spoken wordOrganizedPossessing the trait of being organized or following a systematic method of performing a taskDetail OrientedThe ability to pay meticulous attention to all aspects of a situation or taskCustomer OrientedThe ability to take care of the customers’ and donors' needs while following organizational proceduresAdaptabilityThe ability to adapt to changes in the workplaceEnergeticAbility to work at a sustained pace and produce quality workProactiveAble to anticipate the needs of our guestsProblem SolvingThe ability to find a solution for or to deal proactively with work-related problemsProfessionalismThe ability to conduct oneself in an ethical, professional manner with the ability to handle potentially stressful decision-making situationsTactfulThe ability to show consideration for and maintain good relationships with othersTeamworkWillingness to support coworkers and do whatever needs to be done to complete projects and tasks as an organizationWorking Under PressureThe ability to complete assigned tasks under stressful situations, while remaining calm and portraying a high level of respect and professionalismPhysical DemandsPhysical DemandsLift/Carry or TransportPush/Pull or TransportStationary PositionF10lbs or lessF10lbs or lessFMove, TraverseF11-20 lbsO11- 25lbsOManually ManipulateF21-50 lbsO26-40lbsOCommunicateF51 or moreN41lbs or moreNAscend/DescendOSquat/Kneel, Reach, Position SelfON (Not applicable), O (Occasionally), F (Frequently), C (Constantly)Work EnvironmentTypical office environment; event locations vary, including locations outdoors, exposed to loud noises and various weather conditionsThis job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform. The 12th Man Foundation is an equal opportunity employer.