Ticketing Events Assistant

Texas A&M University 12th Man Foundation; College Station (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

The 12th Man Foundation in College Station, TX is seeking a part-time Ticketing Events Assistant to support athletic events with exceptional customer service. Duties include operating ticket windows, distributing tickets for student events, and basic clerical tasks, mainly evenings and weekends after football season.

You will work under the Ticketing Department, handle cash, follow NCAA rules, and maintain a professional image.

Qualifications

• Computer proficiency in Word, Excel, and Outlook; detail oriented.
• Previous customer service or retail sales experience is a plus.
• Must be able to work evenings, weekends and possible holidays.
• Professional image and demeanor.

Responsibilities

• Arrive promptly to all scheduled shifts and events.
• Provide exceptional customer service to donors, public, faculty and staff, and other external customers.
• Utilize information from the Ticketing Department for sales information and manager communications.
• Respond to customer requests and inquiries accurately; refer to qualified internal contact as needed.
• Work effectively in automated ticketing software.
• Accurately manage cash drawers; count cash at end of shift.
• Follow NCAA rules pertaining to student-athletes and staff.
• Maintain dress code standards as appointed by supervisor.
• Other duties as assigned.

Skills

Cash Handling

Organized

Detail oriented

Energetic

Communication

Teamwork

Adaptability

Customer oriented

Tactful

Working under Pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

JOIN THE 12th MAN FOUNDATION TEAM!The 12th Man Foundation is seeking qualified candidates for our part-time Ticketing Events Assistant position. Responsibilities include providing superior customer service to all customers at athletic events in accordance with the mission of the 12th Man Foundation. The most common duties include operating ticket windows, distributing tickets for student ticket admittance events, and basic clerical tasks.Interviews are ongoing an estimated start date in January.In addition to the mandatory schedule for football season, employees have the opportunity to work Texas A&M basketball, soccer, volleyball, baseball, softball, track, and other ticketed events such as concerts. Most events are after 5:00 PM and on weekends. There are events during holiday breaks including winter and Spring Break.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Arrive promptly to all scheduled shifts and eventsProvide exceptional customer service to donors, public, faculty/staff, students, and other external customers through timely and satisfactory resolution of concerns or requests.Utilize information disseminated from Ticketing Department, such as sales information notes or specific communication from managerRespond to customers’ requests and inquires accurately; refer customer to most qualified internal contact if unable to resolve.Work effectively in automated ticketing softwareAccurately manage cash drawers when assigned; responsible for counting cash at the end of shiftFollow NCAA rules pertaining to student-athletes, recruits, high school coaches and Athletic Department staffMaintain dress code standards as appointed by supervisorOther duties as assignedCOMPETENCIESCash HandlingOrganized - the ability to be structured and methodical in working skillsDetail oriented - the ability to pay meticulous attention to all aspects of a situation or taskEnergetic - Ability to work at a sustained pace and produce quality workCommunication, verbal - the ability to communicate with others using the spoken wordTeamwork - the ability to participate in and lead a group of people towards a common goalAdaptability - the ability to adapt to changes in the workplaceCustomer oriented- the ability to take care of the customers’ needs while following proceduresTactful- the ability to show consideration for and maintain good relationships with othersWorking under Pressure- the ability to complete assigned tasks under stressful situationsQUALIFICATIONSComputer proficient (Microsoft Word, Excel, Outlook) and detail orientedPrevious customer service or retail sales experience a plus; display a genuine desire to help peopleMust be able to work evenings, weekends, and possible holidaysMust be able to work all home football gamesProfessional image and demeanorPHYSICAL DEMANDSPhysical DemandsLift/CarryStandF10lbs or lessCWalkF11-20 lbsFSitF21-50 lbsOManually ManipulateF51 or moreNReach OutwardFReach Above ShoulderOPush/PullSpeakC10lbs or lessFClimbN11- 25lbsOCrawlN26-40lbsOSquat/KneelO41lbs or moreNBendON (Not applicable), O (Occasionally), F (Frequently), C (Constantly)WORK ENVIRONMENTMajority of work will be performed in ticketing facilities, including ticket windows, ticket office or athletic facilities.This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform. The 12th Man Foundation is an equal opportunity employer.