Director of Premium Seating (35090)

TEXAS A&M UNIVERSITY; College Station (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

The 12th Man Foundation seeks a Director of Premium Seating, reporting to the Assistant Vice President of Development within the Annual Fund & Donor Services. You will lead gameday operations, manage premium seat programs, and ensure an exceptional donor experience for athletic events.

Collaborate with campus partners and ticketing teams, oversee contract administration, and coordinate with fundraising initiatives to support scholarships and facilities for championship athletics.

Qualifications

• College degree or equivalent required.
• 3-5 years related experience.
• Experience with premium hospitality or athletic venue suites preferred.
• DocuSign experience preferred.
• Paciolan experience preferred.
• Must be able to work all home Texas A&M football and baseball games.
• Structured weekly schedule with occasional weekend/evening hours.

Responsibilities

• Lead gameday operations for Premium Seat Holders at football, baseball, and other events.
• Oversee Concierge Team recruitment, onboarding, scheduling and operations.
• Communicate with Premium Seat Holders via phone and email.
• Coordinate with AVP of Development on daily operations and large-scale seating plans.
• Collaborate with facilities, game management, hospitality, security and custodial services.
• Manage Premium Seat Holder agreements and contracts through DocuSign.
• Draft internal and external communications.
• Support premium sales and upgrades with Ticket Office and Major Gifts.
• Plan premium gameday operations for Softball and other events.

Skills

Communication

Organized

Detail oriented

Customer oriented

Adaptability

Energetic

Proactive

Problem solving

Professionalism

Tactful

Teamwork

Working under pressure

Education

College degree or equivalent work experience

Tools

DocuSign

Paciolan

Job description

Job Details

Level: Experienced, Job Location: Main office - College Station, TX 77843, Position Type: Full Time, Travel Percentage: Negligible, Job Shift: Day, Job Category: Customer Service, Position Title: Director of Premium Seating

Status: Full-Time, Salaried, Exempt

Department: Annual Fund & Donor Services

Supervisors Title: Assistant Vice President of Development

Work Schedule: Monday - Friday 8:00AM - 5:00PM; weekend and evening hours on occasion as necessary

Job Purpose and Function

Under the general direction of the Assistant Vice President of Development, the Director of Premium Seating will serve as a key member of the Annual Fund team. This position will be instrumental in creating and maintaining an exceptional experience for premium seat patrons while helping the Foundation achieve its mission of "Funding scholarships, programs and facilities in support of championship athletics."

Essential Functions and Responsibilities

• Lead efforts for gameday operations and needs of Premium Seat Holders at football games, baseball games, and other events as applicable.
• Oversee and act as primary contact for the Concierge Team in collaboration with human resources for hiring, onboarding, information dissemination, scheduling, and gameday operations. The Concierge Team is the 12th Man Foundation's part-time gameday staff entrusted with delivering a first-class experience to our premium seat holders.
• Communicate with Premium Seat Holders verbally and through written word regularly and effectively regarding updates, gameday information and other announcements, as necessary.
• Coordinate with the Assistant Vice President of Development on day-to-day happenings as well as large scale premium seating plans and projects.
• Collaborate with campus and athletic department partners such as facilities, game management, hospitality, security, and custodial services to create and execute gameday operations for premium seat patrons.
• Manage agreements and contracts for Premium Seat Holders through DocuSign.
• Draft internal and external communications to ensure all invovled parties are aligned.
• Provide outstanding customer service to Premium Seat Holders via phone, email, and face-to-face communications.
• Collaborate with the Ticket Office, Major Gifts and others on premium sales and upgrade processes for football, basketball and volleyball.
• Support planning and execution of premium gameday operations for Softball.
• Collaborate with campus and athletic department partners on outside special events in Athletic venues. Serve as lead contact for premium area sales and operations for special events, including special event suite agreements, day of event procedures, and Concierge Team staffing. Collaborate with Assistant Vice President of Ticket Sales & Development on premium sales support from Ticket Sales Team.
• Collaborate with the Assistant Vice President of Development and ticket office staff on premium seat renewal processes and ticket delivery.
• Conduct offseason evaluations of premium spaces and take necessary steps to correct any issues or facility needs.
• Evaluate policies and procedures throughout the year and update as needed.
• Maintain organized files on Kyle Field and Blue Bell Park suite holders.
• Other duties as assigned.

Qualifications

• College degree or equivalent work experience
• 3-5 years related experience
• Experience with premium hospitality or athletic venue suites and clubs is preferred
• Experience using DocuSign is preferred
• Experience using Paciolan is preferred
• Must be able to work all home Texas A&M football games and baseball games
• Ability to commit to a structured weekly schedule and willingness to be flexible based on occasional projects or events requiring weekend, holiday, and evening hours

Competencies

• Communication, Verbal and Written
  The ability to communicate effectively with others using both the written and spoken word
• Organized
  Possessing the trait of being organized or following a systematic method of performing a task
• Detail Oriented
  The ability to pay meticulous attention to all aspects of a situation or task
• Customer Oriented
  The ability to take care of the customers' and donors' needs while following organizational procedures
• Adaptability
  The ability to adapt to changes in the workplace
• Energetic
  Ability to work at a sustained pace and produce quality work
• Proactive
  Able to anticipate the needs of our guests
• Problem Solving
  The ability to find a solution for or to deal proactively with work-related problems
• Professionalism
  The ability to conduct oneself in an ethical, professional manner with the ability to handle potentially stressful decision-making situations
• Tactful
  The ability to show consideration for and maintain good relationships with others
• Teamwork
  Willingness to support coworkers and do whatever needs to be done to complete projects and tasks as an organization
• Working Under Pressure
  The ability to complete assigned tasks under stressful situations, while remaining calm and portraying a high level of respect and professionalism

Physical Demands

Lift/Carry or Transport
Stationary Position 10lbs or less
Move, Traverse 11-20 lbs
Manually Manipulate 21-50 lbs
Communicate 51 or more
Ascend/Descend
Squat/Kneel, Reach, Position Self
N (Not applicable), O (Occasionally), F (Frequently), C (Constantly)

Work Environment

Typical office environment; event locations vary, including locations outdoors, exposed to loud noises and various weather conditions

The 12th Man Foundation is an equal opportunity employer.