Director of Premium Client Experiences

Legends Global; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Legends Global is seeking a Director, Premium Client Services to oversee ticketing, premium ticketing, and suites for the Tampa Bay Rays stadium project. You will champion client satisfaction across the buyer journey from purchase to opening, manage contracts and real-time payments, and ensure a high-touch experience.

This role requires a Bachelor’s degree and 6–8 years in sales and service management, preferably in sports, with strong data analysis, communication, and team leadership skills for

Qualifications

• Bachelor’s degree or equivalent.
• Minimum of 6-8 years of successful sales & service management experience (sports business a plus).
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership.
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently.
• High emotional intelligence, intellectual curiosity and desire to grow professionally.
• Ability to prioritize and meet competing deadlines independently.
• Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure.
• Proven ability to work collaboratively in a team‑oriented environment.
• Execution.

Responsibilities

• Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture.
• Project manage key initiatives across revenue lines with external partners to develop and streamline sales processes.
• Maintain alignment between sales, marketing, business operations, finance, and other stakeholders; monthly reporting and budget tracking.
• Plan and execute key industry networking events to identify new business opportunities.
• Attract, mentor and manage a team of service-minded individuals and foster a positive culture.
• Foster strong, collaborative relationships with the Tampa Bay Rays organization and partners.

Skills

Sales & service management experience

Data analysis

Communication skills

Detail-oriented

Emotional intelligence

Prioritization

Multitasking

Team collaboration

Execution

Education

Bachelor’s degree or equivalent

Job description

Legends Global is seeking a Director, Premium Client Services to oversee ticketing, premium ticketing, and suites for the Tampa Bay Rays stadium project. You will champion client satisfaction across the buyer journey from purchase to opening, manage contracts and real-time payments, and ensure a high-touch experience.

This role requires a Bachelor’s degree and 6–8 years in sales and service management, preferably in sports, with strong data analysis, communication, and team leadership skills for