Director, Premium Client Services | TB Rays

Legends Sales & Marketing, LLC; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global Sales seeks a Director, Premium Client Services to oversee ticketing, premium ticketing and suites for the Tampa Bay Rays' new stadium project. You will champion client satisfaction, manage contracts, payments in real time, and guide the buyer journey from purchase to launch.

This role requires leading a team, building relationships with clients and partners, coordinating across sales, marketing, operations and finance, and identifying new revenue opportunities.

Qualifications

• Bachelor’s degree or equivalent.
• 6–8 years in sales & service management (sports business a plus).
• Strong data analysis and the ability to present concise recommendations to executive leadership.
• Outstanding written and verbal communication to develop relationships with partners, teammates and stakeholders.

Responsibilities

• Lead the planning, development and activation of all service offerings including creation of a service identity and proactive service culture.
• Coordinate cross-functional sales processes with external parties to improve sales efficiency.
• Maintain alignment between sales, marketing, operations, and finance with monthly reporting and budgeting.
• Plan and execute key industry networking events to identify new business opportunities.
• Attract, mentor, and manage a team of service-minded individuals.
• Foster a positive culture through team building and professional development.

Skills

Sales & service management

Data analysis

Executive communication

Team leadership

Project coordination

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services—delivered seamlessly through our white-label model to keep our partners front and center. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint—from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. At Legends Global, you’ll help shape the future of sports and live entertainment, working on projects that leave a lasting legacy alongside people who play to win. Our core values—Align, Scale, Connect, Team, Win—guide how we show up every day and at every level. We surround our people with experts to learn from, build a culture rooted in collaboration, and recognize real impact. If you’re driven to work on the biggest stages in sports and entertainment and want to be part of the unstoppable team behind the world’s greatest live events, venues, and brands—this is where you belong.

ABOUT THE ROLE

The Director, Premium Client Services will be responsible for overseeing all services related to ticketing, premium ticketing, and suites for the Tampa Bay Rays' new stadium project. This individual will serve as a dedicated champion for client satisfaction, owning the full buyer journey from purchase through stadium opening. Responsibilities include managing contracts, processing payments in real time, and ensuring a seamless, high-touch experience throughout every stage of the client relationship. The Director will also proactively build relationships with clients and identify new revenue opportunities to support the organization's premium service goals.

ABOUT THE PROJECT/VENUE

The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture
• Project manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third‑party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc.
• Key role in maintaining alignment between sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking.
• Plan and execute key industry networking events to identify new business and create experiences for prospective clients
• Attract, mentor, and manage a team of service minded individuals.
• Champion a positive culture through team building, professional development, and innovative techniques
• Foster strong, collaborative working relationships with the Tampa Bay Rays organization and business partners

QUALIFICATIONS

• Bachelor’s degree or equivalent
• Minimum of 6-8 years of successful sales & service management experience (sports business a plus)
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently
• High emotional intelligence, intellectual curiosity and desire to grow professionally
• Ability to prioritize and meet competing deadlines independently
• Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure
• Proven ability to work collaboratively in a team-oriented environment

WORK ENVIRONMENT & TRAVEL

Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity. Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require. Travel may be required for meetings, training, client engagement, industry events, and Legends Global business needs.

COMPENSATION

Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive.

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

DEPARTMENT

Legends Global Sales

REPORTS TO VP, Sales & Service

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.