Director of PM Systems & Process Enablement

Socket.dev; New Jersey; On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Flexible Time Off (FTO)

11 paid holidays

Comprehensive health/dental/vision and

Retirement and financial protection

Job summary

Bristol Myers Squibb is seeking a Director of Program Management Systems & Infrastructure in New Jersey. The role designs how program managers work, including stage-gate models, governance templates, and cross-functional workflows, and drives adoption across the organization.

The role blends business process design with training/change management, partnering with PMs and R&D leaders to translate complexity into actionable workflows that stick. Hybrid work model in NJ is typical.

Qualifications

• 8–12+ years of experience in pharmaceutical/biotech drug development, including significant time as a program manager or in a PMO/R&D operations role.
• Demonstrated experience designing or overhauling governance processes (stage‑gates, decision frameworks, risk management) in a regulated drug development environment.
• Direct experience building and delivering training programs or leading organizational change initiatives.
• Strong facilitation skills; comfortable running cross-functional working sessions with senior stakeholders from clinical, regulatory, CMC, and finance.
• Working knowledge of common PM tools in pharma (e.g., MS Project, Smartsheet, Planisware).
• Excellent written communication; this role will author templates, SOPs, and training materials.

Responsibilities

• Own and continuously improve the stage-gate model, decision criteria, and governance cadence used by Program Managers across development programs.
• Design and standardize processes related to core PM systems, including governance, risk registers, decision logs, and integrated timeline templates.
• Facilitate cross-functional process design sessions with clinical, regulatory, CMC, and nonclinical stakeholders to ensure PM system workflows reflect real dependencies.
• Identify process and system gaps and inconsistencies across programs/therapeutic areas and lead root-cause analysis when governance breaks down.
• Maintain a living library of SOPs, playbooks, and process documentation, ensuring version control and regulatory-audit readiness where applicable.
• Design and deliver onboarding curricula for new program managers, covering both tools and governance philosophy.
• Build job aids, quick-reference guides, and role-based training paths for PMs at different experience levels.
• Lead change management for every process or system rollout: impact assessment, communication plans, training delivery, adoption tracking, and feedback loops.
• Establish and chair a practitioner steering group to pressure-test new processes before wide release.
• Track adoption metrics and report on process health to leadership.

Skills

Governance design

Cross-functional leadership

Training program design

Change management

Process design

PM tools familiarity

Tools

MS Project

Smartsheet

Planisware

Job description

Bristol Myers Squibb is seeking a Director of Program Management Systems & Infrastructure in New Jersey. The role designs how program managers work, including stage-gate models, governance templates, and cross-functional workflows, and drives adoption across the organization.

The role blends business process design with training/change management, partnering with PMs and R&D leaders to translate complexity into actionable workflows that stick. Hybrid work model in NJ is typical.