Director, PM Systems & Process Enablement

Bristol-Myers Squibb; New Jersey; Hybrid; USD 190,000 - 230,000; Full time

Benefits offered by this job

Flexible Time Off

13 paid holidays per year

Vacation entitlement 160 hours

Wellbeing support

Retirement and financial protection

Insurance offerings (medical, dental,

Vision and disability

Job summary

Bristol-Myers Squibb, based in New Jersey, seeks a Director of Program Management Systems & Infrastructure to design how program managers work across development programs and drive adoption. The role blends business process design and training/change management to ensure processes are actually used, not just documented.

You will partner with PMs, R&D leads, and PM Systems teams to translate complexity into actionable workflows and champion organizational adoption across site and remote teams.

Qualifications

• 8–12+ years in pharmaceutical/biotech drug development with PM or PMO/R&D operations background.
• Experience designing or overhauling governance processes in regulated environments.
• Direct experience building training programs or leading organizational change initiatives.

Responsibilities

• Own and improve stage-gate model, decision criteria, and governance cadence for PMs.
• Design and standardize processes for PM systems, governance, logs, and templates.
• Facilitate cross-functional process design with clinical, regulatory, CMC, and nonclinical stakeholders.
• Identify gaps, perform root-cause analysis, and ensure governance stays aligned to reality.
• Maintain SOPs, playbooks, and process docs with version control and audit readiness.
• Design onboarding curricula and role-based training paths for PMs.

Skills

Program management

Governance design

Change management

Facilitation

Cross-functional leadership

PM tools familiarity

Education

PMO/R&D operations experience

Tools

MS Project

Smartsheet

Planisware

Job description

Bristol-Myers Squibb, based in New Jersey, seeks a Director of Program Management Systems & Infrastructure to design how program managers work across development programs and drive adoption. The role blends business process design and training/change management to ensure processes are actually used, not just documented.

You will partner with PMs, R&D leads, and PM Systems teams to translate complexity into actionable workflows and champion organizational adoption across site and remote teams.