Director of Pharmacy Ops & Patient Care

UnitedHealth Group; Houston (TX); Sur place; USD 135 000 - 231 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Résumé du poste

UnitedHealth Group’s Optum in Houston seeks a Director of Operations to lead pharmacy operations, drive regulatory compliance, and deliver superior patient care and business performance. You will oversee branch staff, coordinate clinical and operational functions, and align with market teams to improve provider and patient experiences.

You will build a culture of accountability, manage risks through data-driven improvements, and guide growth while ensuring safety, quality, and cost control

Qualifications

• 3+ years of management experience in the home infusion business or related healthcare services.
• Solid working knowledge of pharmacy, nursing, budgeting, sales, business development, and strategic planning in healthcare.
• Intermediate or higher level of proficiency working with MS Office (Word, Excel, etc.)

Responsabilités

• Managerial and leadership oversight of 5 direct reports and branch team of 35 employees
• Directly responsible for clinical & operational functions to ensure high performing daily operations, operating expense control, and continuous improvement in patient care
• Foster a culture of accountability that emphasizes people and performance management, coaching and development, and employee engagement
• Lead strategies to drive high employee engagement and position business as employer of choice
• Instill compassion & drive engagement through inclusion, diversity, and culture initiatives
• Build and foster relationships within a matrix organizational structure to proactively resolve issues, and drive efficiencies
• Produce an environment where collaboration and trust thrive to drive cohesive relationships across business units
• Create effective communication pathways leading to transparency and accountability among business units
• Drive alignment among internal partners through positive influence and effectively managing conflict to leverage different perspectives and find solutions
• Collaborate with market teams and region leaders to develop strategies that simplify and improve the provider/patient experience and increase provider/patient satisfaction and loyalty
• Deliver an outstanding patient/provider experience with communication touchpoints and actions that ensure service quality, customer satisfaction, and patient retention
• Identification and resolution of barriers that impede timely patient care and customer service
• Represent the organization with referral sources, prescribers, and the community in conjunction with Optum Clinical and Sales activities
• Accountable for compliance and audit readiness to company policies, state/federal regulatory agencies, and accreditation body requirements, including Dept of Labor, Board of Pharmacy, DEA, FDA, ACHC, and URAC
• Manages local pharmacy operation, staff, sterile product complex, and facility to ensure highest level of quality to both internal and external standards, including procedural adherence, aseptic technique, and prevention of insanitary conditions
• Identify risk and prioritize mitigation efforts, escalating with urgency for appropriate resources
• Build and create capacity to ensure stable pharmacy cleanroom operations through normal business activities, unplanned events, and preparedness for market growth
• Owner of local Performance Improvement program responsible for identifying trends and deviations to desired performance and engaging in continuous quality improvement.<br/>Aggregate and present Pharmacy Ops performance by collecting, analyzing, and summarizing data and trends
• Monitor and evaluate productivity, performance and op ex spend, articulate primary drivers of results, develop, and implement plans for mitigation of unfavorable results
• Partner effectively with market Sales and Strategy teams to generate and support business growth.<br/>Manages pharmacy workflow to ensure revenue integrity
• Foster an innovative mindset and team culture to support evolving industry standards, organizational advances in quality and effectiveness, corporate values, and change management
• Executes on initiatives established for Pharmacy Operations, ensuring consistency in service delivery outcomes. Translates business initiatives into clear objectives for the team and delivers sustained performance to goal

Connaissances

Management experience

Healthcare operations

MS Office proficiency

Communication skills

Strategic planning

Description du poste

UnitedHealth Group’s Optum in Houston seeks a Director of Operations to lead pharmacy operations, drive regulatory compliance, and deliver superior patient care and business performance. You will oversee branch staff, coordinate clinical and operational functions, and align with market teams to improve provider and patient experiences.

You will build a culture of accountability, manage risks through data-driven improvements, and guide growth while ensuring safety, quality, and cost control