Director of Personalization Product — ML-Driven Engagement

Gen; New York (NY); On-site; USD 220,000 - 245,000; Full time

Job summary

Gen is seeking a Director of Product, Personalization, to own the personalization platform powering MoneyLion’s consumer ecosystem. You will shape real-time ranking, content surfaces, and cross-channel orchestration, partnering with data science and engineering to deliver model-driven experiences that deepen customer relationships.

This high-visibility role requires hands-on leadership, a customer-first mindset, and a proven track record delivering personalization at scale in fintech or consumer

Qualifications

• 7+ years of product management experience with leadership in a significant product area.
• Proven track record building personalization, recommendation, or feed-based products at consumer scale.
• Strong first-principles and customer-first thinking with data-informed decisions.
• Experience with data science/ML teams to ship model-driven experiences and define evaluation criteria.
• Excellent cross-functional influence to align diverse stakeholders.

Responsibilities

• Own the personalization platform strategy, roadmap, and real-time decisioning across customer experience.
• Define how behavioral and financial data surface relevant content, offers, or experiences.
• Collaborate with data science/engineering to mature model-driven personalization and experiments.
• Establish instrumentation to measure personalization quality and impact on business outcomes.
• Lead the cross-product orchestration for personalization across MoneyLion domains.

Skills

Product management

Personalization

ML-driven products

Cross-functional leadership

Tools

SQL

Amplitude

Looker

Job description

Gen is seeking a Director of Product, Personalization, to own the personalization platform powering MoneyLion’s consumer ecosystem. You will shape real-time ranking, content surfaces, and cross-channel orchestration, partnering with data science and engineering to deliver model-driven experiences that deepen customer relationships.

This high-visibility role requires hands-on leadership, a customer-first mindset, and a proven track record delivering personalization at scale in fintech or consumer