Patient Support Team Lead - Healthcare Ops

Omega Healthcare Management Services Pvt. Ltd.; Indianapolis (IN); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision coverage

401(k) with employer match

Professional development opportunities

Paid time off and holiday pay

Descripción de la vacante

Omega Healthcare Management Services seeks a Team Lead for our Indianapolis contact center. You will supervise a Patient Support Representatives team, coach performance, and ensure adherence to schedules and quality standards.

Work onsite in Indianapolis, collaborate with Quality, Training, and HR teams, and drive process improvements, coaching readiness, and client service excellence across shifts and programs.

Formación

• High school diploma or equivalent required; bachelor's degree preferred in related fields.
• 3+ years in contact center, patient services, healthcare operations, or related field.
• Prior supervisory/leadership experience with coaching and performance monitoring.
• Knowledge of patient-support and pharmacy-support concepts (copays, benefits, claims).
• Strong communication, problem-solving, and Microsoft Office skills.

Responsabilidades

• Supervise an assigned team of Patient Support Representatives and set goals.
• Coach, monitor performance, and manage attendance, scheduling, and escalations.
• Collaborate with Ops, Quality, Training, and HR to improve workflows.
• Escalate staffing, quality, and compliance issues with timely, complete information.
• Use data and frontline feedback to drive workflow and documentation improvements.
• Participate in leadership meetings and client or cross-functional reviews.

Conocimientos

AHT

CHPT

Call Center

Coaching

Contact Center

Insurance

Leadership

NICE

Pharmacy

Educación

High school diploma or equivalent

Bachelor's degree preferred (Business/Healthcare/Operations)

Herramientas

CRM systems

Case-management software

Descripción del empleo

Omega Healthcare Management Services seeks a Team Lead for our Indianapolis contact center. You will supervise a Patient Support Representatives team, coach performance, and ensure adherence to schedules and quality standards.

Work onsite in Indianapolis, collaborate with Quality, Training, and HR teams, and drive process improvements, coaching readiness, and client service excellence across shifts and programs.