Healthcare Support Director - AI-Driven, White-Glove

iScribeHealth; Nashville (TN); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision benefits

401k with Matching

Education Reimbursement

Job summary

A healthcare technology innovator in Nashville seeks a Director of Customer Support to deliver exceptional support for healthcare organizations. The ideal candidate will combine clinical experience and strong leadership to guide teams and enhance service efficiency through innovative technologies. Key responsibilities include developing support strategies, managing client interactions, and using data to drive improvements. This role offers competitive compensation and the chance to impact healthcare technology.

Qualifications

• Proven leadership experience in HealthTech or healthcare SaaS.
• Experience managing outages and escalations effectively.
• Passion for innovation and AI-enabled operational improvement.

Responsibilities

• Deliver white-glove support experience for healthcare organizations.
• Lead and coach a high-performing Customer Support organization.
• Translate support performance into actionable insights for executives.

Skills

Clinical background or equivalent healthcare experience

Strong executive presence

Data-driven mindset

Experience with EHR systems

Education

Healthcare degree or equivalent

Job description

A healthcare technology innovator in Nashville seeks a Director of Customer Support to deliver exceptional support for healthcare organizations. The ideal candidate will combine clinical experience and strong leadership to guide teams and enhance service efficiency through innovative technologies. Key responsibilities include developing support strategies, managing client interactions, and using data to drive improvements. This role offers competitive compensation and the chance to impact healthcare technology.