Director of Patient Experience Design & Applications

Riley Children's Health; Indianapolis (IN); On-site; USD 140,000 - 210,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a Director of Experience Design Application (Patient Experience) to lead the design, application, and performance monitoring of patient experience initiatives across Riley Hospital.

This executive collaborates with regional leadership and system Experience Design teams to deliver person-centered care, measure experience metrics, and drive transformational improvement across the organization.

Qualifications

• Bachelor’s degree required; degree in service management, health administration, business administration, or related field preferred.
• Master’s degree preferred.
• 7–10 years of relevant leadership experience.
• Experience in service or healthcare-related industry preferred.
• Knowledge in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics, and data analysis.

Responsibilities

• Lead design, application and performance monitoring of experience initiatives that support a person-centered experience.
• Collaborate with regional executives and the system Experience Design team to drive performance improvements.
• Amplify the Voice of the Customer to drive experience improvements.
• Ensure experience performance metrics are incorporated into transformational improvement efforts.

Skills

Leadership

Healthcare experience

People management

Data analysis

Change management

Stakeholder collaboration

Education

Bachelor's degree

Master's degree

Job description

Indiana University Health in Indianapolis is seeking a Director of Experience Design Application (Patient Experience) to lead the design, application, and performance monitoring of patient experience initiatives across Riley Hospital.

This executive collaborates with regional leadership and system Experience Design teams to deliver person-centered care, measure experience metrics, and drive transformational improvement across the organization.