Director-Clinical Operations, Acute Care Service Line

IU Health; Carmel (IN); On-site; USD 170,000 - 250,000; Full time

Job summary

Indiana University Health is seeking a Director, Clinical Operations for the Acute Care Service Line. The role provides strategic and administrative leadership across all aspects of care delivery, with a strong focus on quality management, patient and service satisfaction, and efficient use of resources.

The Director will develop and execute business and unit plans that advance clinical quality and financial performance, ensuring alignment with IU Health's mission and values.

Qualifications

• 7–10 years of relevant nursing leadership experience.

Responsibilities

• Lead the multidisciplinary care center to deliver exceptional patient care and operational excellence.
• Provide strategic and administrative leadership across care delivery with focus on quality.
• Drive patient and customer satisfaction while ensuring efficient use of resources.
• Develop and execute business and unit plans aligned with mission and values.
• Coordinate 24-hour operational and leadership accountability as required.

Skills

Leadership

Strategic planning

Team leadership

Operational excellence

Education

Master's degree in Nursing or related field

Active RN license in Indiana or NLC

Graduation from nationally accredited nursing program

BLS certification (AHA)

Advanced life support certifications may be required

Clinical Specialty Professional Certification within 1 year

Job description

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our leadership team in the role of Director, Clinical Operations, Acute Care Service Line.

As the Director you will lead the multidisciplinary care center in delivering exceptional patient care, operational excellence, and an outstanding service experience. This role provides strategic and administrative leadership across all aspects of care delivery, with a strong focus on quality management, patient and customer satisfaction, and efficient use of resources.

The Director is accountable for developing and executing business and unit plans that advance clinical quality, workforce engagement, service outcomes, and financial performance. They ensure the care center’s priorities, operations, and culture align with the organization’s mission, values, and excellence goals across people, service, financial, and clinical performance.

Depending on the care center’s structure, this position may carry 24-hour operational and leadership accountability.

Key Relationships

Vice President – Chief Nursing Officer

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Masters of Nursing or related field is required or actively enrolled.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires 7-10 years of relevant experience.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.