Director of ED Clinical Operations & Patient Experience

Indiana University Health; Indianapolis (IN); On-site; USD 150,000 - 210,000; Full time

Job summary

Indiana University Health seeks a Director of Clinical Operations for the Emergency Department Service Line to lead strategic and operational initiatives that improve patient care, throughput, and staff engagement. This leadership role partners with physicians, nursing leaders, and other departments to drive sustainable performance and adherence to high standards of quality and safety.

The position emphasizes evidence-based practice, data-driven prioritization, and a strong culture of

Qualifications

• Masters in Nursing or related field required or actively enrolled.
• Active RN license in Indiana or NLC RN license required.
• Graduation from a nationally accredited nursing program required.

Responsibilities

• Provide strategic and operational leadership for ED service line delivery of safe, high-quality care.
• Lead multidisciplinary teams and align operations with mission, values, and goals.
• Develop and execute business and unit plans; use data to set priorities and remove barriers.
• Foster accountability, collaboration, continuous improvement, and regulatory compliance.

Skills

Strategic leadership

Operational leadership

Cross-functional collaboration

Data-driven decision making

Healthcare operations

Education

Master's in Nursing or related field

Active RN license (IN or NLC)

Graduated from nationally accredited nursing program

Tools

BLS Certification (AHA)

ACLS/ALS as required by unit

Job description

Indiana University Health seeks a Director of Clinical Operations for the Emergency Department Service Line to lead strategic and operational initiatives that improve patient care, throughput, and staff engagement. This leadership role partners with physicians, nursing leaders, and other departments to drive sustainable performance and adherence to high standards of quality and safety.

The position emphasizes evidence-based practice, data-driven prioritization, and a strong culture of