Access Operations Director, Ambulatory Care

Sarasota Memorial Hospital; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health is seeking an Assistant Director for Access Operations to lead the Patient Access Organization in Los Angeles. You will unify centralized scheduling and access performance, overseeing supervisors and coaches, and aligning daily operations with enterprise goals.

The role bridges strategy and frontline execution, driving high reliability, quality, and accountability across scheduling and access workflows. Strong leadership and data-driven decision-making are essential.

Qualifications

• Bachelor’s degree or higher in healthcare administration, business, or related field.
• 7 years progressive healthcare operations leadership in ambulatory access or related.
• 3 years direct management of leaders (supervisors/managers).
• 3 years of performance governance with dashboards and accountability.
• 3 years data-driven leadership with KPIs and corrective actions.
• 3 years cross-functional stakeholder engagement across departments.
• 2 years process improvement or Lean/Six Sigma initiatives preferred.

Responsibilities

• Unify operational execution and governance to drive high reliability and quality.
• Oversee supervisors and Access Performance Coaches; align daily work with objectives.
• Bridge strategy with frontline performance, ensuring integrated system workflow.
• Own access performance, workforce effectiveness, and continuous improvement.

Skills

Leadership

Data-driven

Stakeholder engagement

Performance management

Process improvement

Healthcare operations

Lean Six Sigma

Education

Bachelor’s degree or higher

Master’s degree preferred

Tools

Lean Six Sigma

Job description

UCLA Health is seeking an Assistant Director for Access Operations to lead the Patient Access Organization in Los Angeles. You will unify centralized scheduling and access performance, overseeing supervisors and coaches, and aligning daily operations with enterprise goals.

The role bridges strategy and frontline execution, driving high reliability, quality, and accountability across scheduling and access workflows. Strong leadership and data-driven decision-making are essential.