Director of Patient Access - FT

Northern Montana Health; Havre (MT); On-site; USD 75,000 - 110,000; Full time

Job summary

Northern Montana Hospital is seeking a Patient Access Director to lead Registration and Financial Clearance, ensuring smooth admission processes and accurate pre-registration. You will supervise staff, uphold policy compliance, and drive ongoing staff education and service excellence across the patient access function.

The role requires a supervisory background, strong customer service skills, and familiarity with health care settings; starting pay varies with experience, with a comprehensive

Qualifications

• High School diploma required.
• Four year degree from baccalaureate program preferred.
• Minimum two to three years' experience in a supervisory or management position preferred.
• Experience with Windows application systems.
• Previous experience in health care setting preferred.
• Professional demeanor and excellent public relations skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Responsibilities

• Oversee patient access staff in Registration and Financial Clearance areas.
• Maintain efficient and orderly admission of inpatients and admitting process for outpatient testing/procedures.
• Ensure pre-registration of patients and financial clearance of hospital-based services.
• Assure compliance with all rules, regulations/policies and procedures.
• Schedule and facilitate monthly staff meetings, in-services and continuing education sessions.
• Stay abreast of current policies and procedures and maintain proficiency in Patient Access technologies while providing excellent service.

Skills

Customer service

Public relations

Communication skills

De-escalation

Professional demeanor

Education

High School diploma

Four year degree

Tools

Windows applications

Job description

About Northern Montana Hospital

Northern Montana Hospital (NMH) is the center of a comprehensive system of medical and health care services, staffed with a team of caring professionals who are dedicated to meeting the growing needs of our Hi-Line communities. The not-for-profit, 25-bed Critical Access Hospital features a 24-hour physician-staffed emergency department, with state-of-the-art diagnostic imaging and electronic medical record services. Our large, quiet labor/birthing rooms are private and located away from other patient care areas. The private patient rooms on the 5th floor Medical/Surgical Department boast views from every window. Administration, staff, and medical providers are committed to delivering high quality, comprehensive health care services to the people of the Hi-Line communities of Montana.

Specialties of our active staff of doctors include Anesthesiology, Emergency Medicine, Family Medicine, General Surgery, Hematology, Internal Medicine, OB/GYN, Oncology, Ophthalmology, Optometry, Orthopedic Surgery and Sports Medicine, Pain Management, Pathology, Podiatry, Psychiatry, Psychology, Radiology and Women's Health.

For the convenience of our patients, we also host visiting physicians at our clinics in the areas of: Cardiology, Neurology, Pediatric Pulmonology, Urology, Radiation Oncology, Nephrology, Endocrinology, Optometry.

About the role

The Patient Access Director is an administration leader who is responsible for implementing the organizational and the departmental mission, vision, and goals. The role is responsible for supervising Patient Access staff in the Registration and Financial Clearance areas. Then Patient Access Director maintains efficient and orderly admission of inpatients and admitting process of individuals who have hospital-based outpatient testing or procedures. In addition, the Supervisor is responsible for ensuring pre-registration of patients and financial clearance of hospital based services. The Patient Access Director assures compliance with all rules and regulations/policies and procedures applicable to areas of responsibility. The Patient Access Director schedules and facilitates mandatory monthly staff meetings, in-services and continuing education sessions. The Patient Access Director is expected to take personal responsibility to stay abreast of current policies and procedures, as well as maintains proficiency in all Patient Access technologies, while providing excellent service at all times.

Qualifications

• High School diploma required.
• Four year degree from baccalaureate program preferred.
• Minimum two to three years' experience in a supervisory or management position preferred.
• Experience with Windows application systems.
• Previous experience in health care setting preferred.
• Professional demeanor and excellent public relations skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Health, dental, life, disability and FLEX/HSA benefits available with 403-b options. Starting pay range varies based on experience up to 10 years. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Applicants requiring accommodation(s) during the application or interview process are encouraged to contact us at [e-mail] or 406-262-1401. Requesting an accommodation is voluntary and will not negatively affect your application. All requests will be kept confidential.

NMH will not sponsor applicants for work visas for this job.