Director of Parts

Jordan Sitter; Denver (CO); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Jordan Sitter seeks an enterprise leadership executive to shape the Parts and digital-commerce organization for the next decade. You will own strategy across branches, manufacturers and channels, sponsor a system conversion, and launch the first Parts e-commerce platform.

You will drive a data-driven stocking strategy, optimize inventory and margins, and lead a multi-location team through a complex transformation with executive visibility.

Qualifications

• Proven leadership of multi-location Parts operations or industrial distribution.
• Experience driving fill rates, inventory turns, and working capital.
• Hands-on experience implementing e-commerce, online catalogs, or ERP/DMS systems.

Responsibilities

• Own machine-down events, backorders, and proactive customer updates.
• Build data-driven stocking strategies to improve turns and reduce aged stock.
• Define the online catalog, pricing rules, ordering workflow, and fulfillment model.
• Implement OEM/vendor scorecards and maximize rebate programs.
• Standardize receiving, transfers, and cycle counts.
• Manage Parts revenue, gross profit, pricing, inventory investment and budgets.
• Recruit, develop, and hold accountable a multi-location team with succession planning.

Skills

Multi-location leadership

Parts operations

Inventory optimization

E-commerce leadership

ERP/DMS implementation

Data-driven decision making

Financial stewardship

Education

Bachelor's degree or equivalent experience

Tools

ERP systems

DMS platforms

E-commerce platforms

Job description

**SUMMARY** An established, multi-location heavy equipment dealership is creating a new enterprise leadership role following the planned retirement of its long-tenured Parts leader. This is a chance to build rather than inherit: design the Parts and digital-commerce organization for the next decade, with executive sponsorship, a new dealer management system, and a mandate to make parts availability a competitive advantage. The Director owns enterprise Parts strategy across all branches, manufacturers, and channels, working within a Fleet Operations & Customer Uptime group alongside Service and Rental. The role also leads the Parts workstream of a DMS conversion and launches the company's first Parts e-commerce platform. **RESPONSIBILITIES** * Customer Uptime: Own machine-down events, Parts-delayed work orders, backorders, and proactive customer updates.* Inventory & Working Capital: Build a data-driven stocking strategy that improves turns and fill rates while reducing aged stock.* E-Commerce: Define the online catalog, pricing rules, ordering workflow, and fulfillment model; drive customer adoption and online revenue.* Supplier Performance: Implement OEM and vendor scorecards, lead recovery plans, and maximize rebate and return programs.* Warehouse & Logistics: Standardize receiving, transfers, and cycle counts.* Financial Ownership: Manage Parts revenue, gross profit, pricing, inventory investment, and budgets.* People Leadership: Recruit, develop, and hold accountable a multi-location team while building succession depth.**OPPORTUNITIES** * The bar is measurable. 2027 expectations include enterprise fill rates of at least 80%, building toward 85% or better, inventory turns of 3.0x minimum (3.5x target), 98%+ cycle-count accuracy, and zero Parts-delayed work orders without a recovery plan.* Change during transition. You will succeed a leader with decades of institutional knowledge while guiding a system conversion without disrupting daily operations.* Built from the ground up. E-commerce does not yet exist, bringing full ownership of its launch and accountability for adoption and revenue.* Real upside. Enterprise scope, executive access, and a lasting legacy.**WHAT YOU BRING** * Proven leadership of multi-location Parts, product support, aftermarket, supply-chain, or industrial distribution operations* Command of fill rates, demand planning, inventory turns, purchasing, pricing, margin, and working capital* Hands-on experience implementing e-commerce, online catalogs, customer portals, or ERP/DMS systems* Background with a Cat, Deere, Komatsu, Volvo CE, or similar dealer network, an OEM, or an industrial distributor strongly preferred* Bachelor's degree or equivalent experience preferred* Leadership traits: customer-uptime mindset, enterprise thinking with operational follow-through, data-driven judgment, urgency, digital curiosity, financial discipline, and integrity.