Director of Partner Experience & Autonomy

Everpure, Inc.; Santa Clara (CA); Vor Ort; USD 211.000 - 338.000; Vollzeit

Benefits dieser Stelle

Flexible time off

Wellness resources

Company-sponsored team events

Zusammenfassung

Everpure, Inc. seeks a Director, Partner Experience to own strategy, processes, and execution for autonomous partner operations. You’ll increase partner self-sufficiency, reduce friction, and improve profitability across Sales, Finance, and Operations.

You will bridge partner requirements with the Digital Transformation team, own data health governance, and drive organizational change across GPO and GSO to achieve measurable improvements in partner experience.

Qualifikationen

• Must have 12+ years in channel/partner/Go-To-Market within a B2B tech company.
• 5+ years of people leadership delivering high-performing teams.
• Deep understanding of partner ecosystem (Resellers/Distributors/MSPs/GSIs) and partner transactions.
• Proven experience owning business requirements for partner-facing systems; IT collaboration.
• Demonstrated success driving self-service and digital adoption to reduce cost-to-serve.
• End-to-end business process ownership and change-management leadership.
• Experience leading partner/customer advisory councils and voice-of-partner programs.

Aufgaben

• Set and drive the partner autonomy strategy and own the processes that deliver it.
• Define a multi-year vision and roadmap for partner self-service and autonomy.
• Identify where partners rely on high-touch support and prioritize high-value removals.
• Own end-to-end partner processes from onboarding to ordering, and lead system optimization.
• Serve as accountable process owner; set standards and KPIs across teams.
• Build business cases and define metrics like self-service adoption and satisfaction.
• Own partner experience business requirements and partner-facing platforms.
• Translate needs into system requirements with IT and analysts.
• Own partner data health and governance and establish a governance forum.
• Define and report partner data quality metrics and drive remediation.
• Lead partner satisfaction strategy with councils and tool adoption.
• Drive change management across GPO and GSO for partner autonomy.
• Lead cross-functional collaboration with Sales, Operations, IT, Finance.
• Provide leadership updates to executives on progress and decisions.

Kenntnisse

Channel experience

People leadership

Partner ecosystem

Business requirements ownership

Self-service/digital adoption

End-to-end process ownership

Advisory council leadership

Executive presence

Data-driven mindset

Clear communication

Adaptability in fast-paced environment

BA/BS or equivalent

Ausbildung

BA/BS degree or equivalent work experience; MBA a plus

Tools

Salesforce PRM

Partner portals

CPQ

Partner data management

Data governance and stewardship

Jobbeschreibung

Everpure, Inc. seeks a Director, Partner Experience to own strategy, processes, and execution for autonomous partner operations. You’ll increase partner self-sufficiency, reduce friction, and improve profitability across Sales, Finance, and Operations.

You will bridge partner requirements with the Digital Transformation team, own data health governance, and drive organizational change across GPO and GSO to achieve measurable improvements in partner experience.