Director of Owner Relations & Property Management

Mulberry Talent Partners; Vancouver (WA); Vor Ort; USD 130.000 - 140.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits (100% employer‑p­a

PTO

Holiday pay

401(k)

Zusammenfassung

Mulberry Talent Partners is partnering with a Vancouver, WA based client to fill the Owner Relations Manager role. You will lead a team of 8–10 direct reports and report to the VP of Property Management, overseeing owner satisfaction, portfolio performance, and asset oversight across a growing single-family platform.

You will drive cross-functional coordination, leverage technology for process improvements, and manage high-risk escalations while coaching Property Managers to achieve superior

Qualifikationen

• 10+ years’ experience in property management, preferably single-family or residential.
• 8+ years’ experience leading employees.
• Excellent written and verbal communication skills with emphasis on customer service.
• Experience using property management software, preferably AppFolio.
• Ability to analyze property performance and propose practical solutions.

Aufgaben

• Establish clear owner communication expectations and provide timely updates.
• Protect owner satisfaction by managing at‑risk relationships and escalations.
• Coach and evaluate Property Managers with regular performance reviews.
• Oversee rent strategy, renewals, vacancy exposure, and maintenance decisions.
• Coordinate with maintenance and inspection teams on property conditions.
• Support move-outs and turnovers, ensuring accurate owner vs resident charges.
• Drive cross-functional collaboration to improve handoffs and processes.
• Leverage AppFolio and AI tools to automate routine tasks.
• Manage complex escalations and high‑risk issues with appropriate actions.
• Monitor performance metrics to identify risks and improvement opportunities.
• Collaborate with departments to resolve recurring problems.

Kenntnisse

Leadership

Team management

Communication

Property operations

Performance analysis

Escalation handling

AppFolio experience

Technology adoption

Tools

AppFolio

Jobbeschreibung

Mulberry Talent Partners is partnering with a Vancouver, WA based client to fill the Owner Relations Manager role. You will lead a team of 8–10 direct reports and report to the VP of Property Management, overseeing owner satisfaction, portfolio performance, and asset oversight across a growing single-family platform.

You will drive cross-functional coordination, leverage technology for process improvements, and manage high-risk escalations while coaching Property Managers to achieve superior