Director of Outlets

Appone; Nashville (TN); On-site; USD 85,000 - 90,000; Full time

Job summary

Appone oversees the Director of Outlets role at Grand Hyatt Nashville, directing all food and beverage outlets in both front and back-of-house operations. The position requires leadership, budget planning, and ensuring top-tier guest service aligned with brand standards.

The role emphasizes health and safety compliance, staff development, and coordination with hotel departments to optimize guest experiences.

Qualifications

• Bachelor’s degree in Hospitality or Restaurant Management.
• Minimum 2 years’ experience of multiple outlet leadership experience.
• TIPS certification.
• Food Safety certification.

Responsibilities

• Oversee outlet operations in front and back of the house.
• Develop and manage the budget, concepts and objectives and manage within approved plans.
• Implement and maintain food & beverage sales/marketing programs.
• Direct and oversee development of employees, including hiring, training, coaching and salary reviews.
• Direct the payroll, reports, forecasts, inventory and budget for outlet operations.
• Coordinate outlet operations with other hotel departments to ensure efficient guest service.
• Resolve customer complaints to maintain high customer satisfaction.
• Maintain brand standards and ensure compliance with Health regulations and Brand standards.
• Strive to score 95+ in State Health inspections.

Education

Bachelor’s degree in Hospitality or Restaurant Management

Job description

The Director of Outlets oversees all food and beverage outlets within the hotel which may include may include high-volume restaurants, lounges, coffee bars, or banquet facilities.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house.
• Develop and recommend the budget, concepts and objectives and manage within those approved plans.
• Implement and maintain food & beverage sales/marketing programs.
• Direct and oversee development of employees.
• Hire, train, empower, coach and counsel, performance and salary reviews.
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
• Coordinate outlet operations with other hotel departments to ensure efficient guest service.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction.
• Exercise quality control for both food and beverage.
• Maintain brand standards of service and ensure their implementation.
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards.
• Strive to score 95 and above in outlets during State Health inspections.
• Stay current with Food and Beverage Market trends.
• Other duties as assigned.

ACADEMIC BACKGROUND

• Bachelor’s degree in Hospitality or Restaurant Management.
• Minimum 2 years’ experience of multiple outlet leadership experience.

Licenses/Certifications

Must have TIPS and Food Safety certifications.

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free Parking

Pay Rate: $85,000-$90,000

Position Requirements

Sucessful completion of a background check is required prior to employment.

Category

Food & Beverage

Location

Grand Hyatt Nashville 229

Contract and Working Hours

Full-Time/Part-Time Full-Time

Shift

not applicable

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Number of Openings

1

Req Number

FOO-26-00395

This position is currently accepting applications.