Director of Operations Training & Enablement

Arbor Financial Credit Union; Kalamazoo, Northern (MI, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off incl. vacation, personal

401(k) with match

Health/dental/vision insurance

HSA and FSAs

Life insurance & disability

Job summary

Arbor Financial Credit Union in Kalamazoo, MI, is seeking a Director of Operations Support and Training to steer branch support, training, and processes. You will partner with senior leaders to elevate service delivery, employee capability, and readiness for organizational change.

In this role, you will design and implement onboarding, leadership development, and training effectiveness programs, while overseeing facilities, budgeting, and security compliance across multiple locations.

Qualifications

• College degree in a related field, or equivalent education and experience.

Responsibilities

• Lead the branch support, operations training, and facilities teams in advancing consistency, efficiency, employee development, and member service across all branches.
• Lead Operations training and talent development programs, including onboarding, coaching, leadership development, needs assessment, and training effectiveness.
• Lead operational improvement initiatives, resolve complex operational challenges, and ensure successful implementation of process improvement and system changes.
• Oversee facilities, vendor relationships, security administration, budgeting, and other operational support functions.
• Serve as the organization's designated Security Officer, providing oversight of information security policies, procedures, and compliance initiatives
• Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.

Skills

Adult learning principles

Instructional design

Facilitation

Coaching

Training evaluation

SharePoint

DNA core system

Budgeting

Vendor management

Operational controls

Travel

Bonded

Education

College degree or equivalent

Tools

SharePoint

DNA core system

Job description

Arbor Financial Credit Union in Kalamazoo, MI, is seeking a Director of Operations Support and Training to steer branch support, training, and processes. You will partner with senior leaders to elevate service delivery, employee capability, and readiness for organizational change.

In this role, you will design and implement onboarding, leadership development, and training effectiveness programs, while overseeing facilities, budgeting, and security compliance across multiple locations.