Hybrid Director of Operations & Training Excellence

Arbor Financial Credit Union; Michigan; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off (vacation, personal, etc

401(k) with 6% match and 4% profit‑sc—

Health insurance, dental, vision

HSA, Flexible spending plans, life and

Short/long-term disability

Job summary

Arbor Financial Credit Union in Kalamazoo, MI, seeks a Director of Operations Support and Training to lead branch operations support, staff development, and process improvement across the organization.

You will design and deliver training, oversee facilities and vendor relationships, act as Security Officer, ensure regulatory compliance, and partner with executives to drive efficiency and readiness for change.

Qualifications

• College degree or equivalent education/experience.
• 5+ years in financial services, retail operations, training or organizational development.
• Experience with budgeting, vendor management, and operational controls.

Responsibilities

• Lead branch support, operations training, and facilities teams to enhance consistency and member service across branches.
• Oversee Operations training and talent development programs including onboarding, coaching, leadership development, needs assessment, and training effectiveness.
• Drive operational improvement initiatives and ensure successful implementation of process and system changes.
• Manage facilities, vendor relationships, security administration, budgeting, and other operational support functions.
• Serve as the organization's Security Officer overseeing information security policies and compliance.

Skills

Adult learning

Instructional design

Coaching

Training evaluation

Leadership development

Project management

Analytical skills

Education

College degree or equivalent

Tools

SharePoint

DNA core system

Job description

Arbor Financial Credit Union in Kalamazoo, MI, seeks a Director of Operations Support and Training to lead branch operations support, staff development, and process improvement across the organization.

You will design and deliver training, oversee facilities and vendor relationships, act as Security Officer, ensure regulatory compliance, and partner with executives to drive efficiency and readiness for change.