Director of Operations & Strategy

Northern Kentucky Community Action Commission Inc; Covington (KY); On-site; USD 70,000 - 75,000; Full time

Job summary

Northern Kentucky Community Action Commission Inc. seeks a Director of Operations to provide strategic leadership over agency operations, technology, facilities, safety and security, contracts, and risk management.

The role partners with the CEO to turn priorities into reliable systems, efficient processes, and practical improvements that support departments and long-term sustainability. Reporting to the CEO, you will drive budgets, vendor relationships, and cross-location collaboration while

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience may be substituted.
• Minimum of five (5) years of progressive leadership experience in operations, administration, project management, or related areas.
• Experience overseeing facilities, technology vendors or IT services, contracts, leases, security systems, and/or technology assets preferred.
• Experience supervising staff, contractors, or vendors and coordinating work across multiple locations preferred.
• Strong operational problem-solving, strategic thinking, organizational, communication, and leadership skills.
• Ability to manage multiple priorities and projects simultaneously, maintain confidentiality, and exercise sound judgment.
• Advanced computer skills and ability to learn specialized databases, operational systems, and technology platforms.
• Ability to travel between agency locations as required and hold a valid driver’s license.

Responsibilities

• Partner with the CEO and Executive Leadership Team to implement agency goals, priorities, operational policies, procedures, and process improvements.
• Oversee operational systems and workflows to improve efficiency, consistency, accountability, and effectiveness across departments.
• Develop and monitor budgets for operations, technology, facilities, and related support services.
• Lead agency-wide operational projects from planning through completion, including timelines, responsibilities, resources, budgets, progress, and implementation.
• Support organizational growth, modernization, relocations, transitions, and other change initiatives; identify operational challenges and implement practical solutions.
• Provide operational leadership to departments experiencing staffing shortages, transitions, growth, or other challenges, including support with workflows, communication, accountability systems, structure, and continuity planning.
• Oversee agency technology systems, IT support services, software licensing, telecommunications, and related infrastructure in partnership with internal staff and external vendors.
• Coordinate security systems and protocols, including access control, alarms, keys, and cameras, and maintain facility documentation.
• Develop and manage RFPs and oversee bids, vendor contracts, service and maintenance agreements, and procurement policies.
• Maintain relationships with vendors, landlords, contractors, and service providers and monitor performance, service levels, renewals, costs, and implementation activities.
• Identify operational risks related to facilities, technology, security, vendors, and business operations; coordinate risk mitigation and continuity planning.
• Executive & Leadership Support: provide high-level support to the CEO and liaison with Board on operational matters.

Skills

Leadership

Strategic thinking

Operations planning

Budgeting

Vendor management

Communication

Project management

Risk management

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Business Administration, Public Administration, Organizational Leadership, Operations Management, Information Systems, or related field preferred

Job description

Northern Kentucky Community Action Commission Inc. seeks a Director of Operations to provide strategic leadership over agency operations, technology, facilities, safety and security, contracts, and risk management.

The role partners with the CEO to turn priorities into reliable systems, efficient processes, and practical improvements that support departments and long-term sustainability. Reporting to the CEO, you will drive budgets, vendor relationships, and cross-location collaboration while