Director of Operations, Security Services – SF

Allied Universal; San Francisco (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Bonus incentives

Job summary

Allied Universal is recruiting a Director of Operations for the San Francisco Branch Office. You will oversee about 20 onsite Account Managers, ensuring client satisfaction and top performance across multiple sites.

You will lead with iCARE Leadership to promote engagement, safety, and continuous improvement while serving healthcare, commercial real estate, government, and hospitality clients. This role offers a competitive salary with bonuses.

Qualifications

• Bachelor’s degree in criminal justice, business, or related field with three years of management experience in a high-volume workforce environment or service industry managing other leaders
• Associate’s degree in criminal justice, business, or related field with five years of management experience in a high-volume workforce environment or service industry managing other leaders
• High School diploma or equivalent with seven years of management experience in a high-volume workforce environment or service industry managing other leaders
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business
• Minimum of two years of experience driving operational goals and metrics

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition while fostering accountability
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop corrective action plans for opportunities for operational improvement
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's BI platform
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries

Skills

Leadership

Team building

Client relations

Budgeting

Strategic planning

Education

Bachelor's degree in criminal justice, business or related field

Associate’s degree in criminal justice, business or related field

High School diploma with seven years of management experience

Tools

Microsoft Office

BI tools

Job description

Allied Universal is recruiting a Director of Operations for the San Francisco Branch Office. You will oversee about 20 onsite Account Managers, ensuring client satisfaction and top performance across multiple sites.

You will lead with iCARE Leadership to promote engagement, safety, and continuous improvement while serving healthcare, commercial real estate, government, and hospitality clients. This role offers a competitive salary with bonuses.