Director of Operations

Allied Universal; North Charleston (SC); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Job summary

Allied Universal is seeking a Director of Operations to manage onsite Account Managers across multiple branch locations, driving client satisfaction and security services excellence.

You will lead a diverse team, monitor KPIs, and align with strategic goals to improve operational performance and safety across healthcare, real estate, government, and hospitality sectors.

Qualifications

• Must have management experience in a high-volume workforce or service industry.
• Experience driving operational goals and metrics.
• Ability to build and develop teams; leadership skills to foster teamwork and accountability.
• Proficiency with web-based applications and data reporting tools.

Responsibilities

• Lead and mentor a team of Account Managers, providing coaching and accountability.
• Manage client relationships and ensure satisfaction; implement corrective action plans as needed.
• Oversee Account Managers to deliver high-quality service and adhere to policies and regulations.
• Analyze and report operational metrics to maximize efficiency and productivity.
• Identify security risks and develop protocols and training; promote safety culture.

Skills

Leadership

Team development

Client relations

Metrics driven

BI tools

Microsoft Office

Education

Bachelor's degree in criminal justice, business or related

Associate’s degree in criminal justice, business or related

High School diploma with management experience

Tools

Microsoft Office

BI tools

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

• Make your mark across a large geographic area in a hands‑on role with frequent regional driving.
• Inspire a team and build strong partnerships with a diverse client portfolio.
• Continue to shape a positive culture through coaching, accountability and a passion for people.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
• Deliver high‑quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non‑billable overtime, improving cash collections, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry
  • Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high‑volume workforce environment or service industry
  • High School diploma or equivalent with seven (7) years of management experience in a high‑volume workforce environment or service industry
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction
• Proficiency in web‑based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision‑making

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi‑location operation

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1725836